Job Description

Summary of Responsibilities:

Acts a liaison within the organization and with our customers to ensure the procedures for our largest customers are executed and all commitments are made.

Primary Duties:

• Front line communication with largest customers on order timing and delivery,

• Monitors customer orders and troubleshoots any internal product or order concerns prior to order execution.

• Responds to customer problems (shortages, damaged goods, delays, and incorrect shipments, billing, or invoicing errors for example). Takes immediate action to resolve in accordance with company procedures and guidelines. Authorized to make decisions to resolve order and service problems.

• Ensure customer pricing is current, maintaining and communicating discontinued products, etc.

• Support requirements for product feeds for our largest customers, including capturing all data requirements for a given product set up for any of the national account customers.

• Prepared weekly reporting as needed by customer.

• Assists with special projects as directed.

• Maintains clear understanding of products and services offered.

Qualifications:

• 
  High School diploma

• 2+ years experience in Sales or Customer Service areas
• PC literate
• Professional demeanor
• Functions effectively in a team environment

• 
  Excellent verbal and written skills

• Ability to recognize sales opportunities and close
• Accurate and detail oriented
• Able to establish and maintain long term business relationships
• Able to handle multiple tasks and prioritizes

Key Measurements:

• 
  Account retention and sales growth

• Team contribution – National Accounts
• Customer satisfaction and feedback
• Professionalism and credibility of sales effort

Note: While efforts have been made to ensure the accuracy of this position description, it is not warranted to be an exhaustive recitation of all position duties. The incumbent may be required to perform duties beyond those listed.