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The role
- It’s all about the customer experience! As a Support Team leader, you’ll be responsible for the day-to-day operations of our fantastic support team on the ground, making sure the team embodies our #ThinkCustomer obsession! You’ll do this by communicating and implementing organizational goals, providing guidance and mentoring on how to meet individual and team OKRs (Objective & Key Results), driving initiatives that focus on improving the customer support experience, all while championing our SafetyCulture values!
- We’re big on developing our people too! A big part of your role involves continually fostering an environment of learning & development via one-to-one coaching sessions based on our Quality Assurance framework and skill improvement needs of your team members – so we can strive to be #BetterasaTeam.
- You will also get a chance to learn and collaborate with a global team of support leaders who share the same passion for providing world-class customer service!We have a preference for proactive and results-driven individuals that live and breathe our #BeBoldBringAction value! As such, you will be expected to regularly propose best practices and/or process improvements to the global support leadership team, help with the hiring process to ensure we tap talent with the best cultural fit, and keep management updated on team performance, areas for improvement and initiatives to help drive peak performance.
- Radical candor is the name of the game! In line with #OpenHonestAlways, you are a feedback champion and use your incredible people skills to partner with different business units and key stakeholders to discuss customer challenges, product improvement, and removing roadblocks to ensure the customer journey is an exceptional one.
