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Job ID:
2112214
Location:
BROOMFIELD
,
CO
,
US
Date Posted: 2021-08-13
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
Job Description: SAIC is hiring a PC Technician in HUntsville, AL to support the Army Corp of Engineers. The primary responsibility for this position is to support computer imaging, sanitizing, reimaging, asset receiving, shipping and inventory control of managed government furnished IT assets primarily supporting onboarding and offboarding activities of RITS contractors. Point of Contact for customers regarding inquiries/discrepancies relating to HSV assets and participate in, or and at times spearhead, the resolution of discrepancies of asset attributes and states.
Location: This position is onsite in Broomsfield, CO at an SAIC facility. Ability to work onsite is important because most of your work will be handson working with the computers and peripherals.
Job Duties:
-
Images computers, updates and/or repairs existing systems and troubleshooting image and hardware, as well as sanitize returned computers, reimaging for reissuance
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Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
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Manage Government Furnished IT Assets at the duty location and virtually in the IT Service Management system Configuration Management Database (CMDB), to ensure accuracy and quality of asset management data.
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Enters and maintains all required data in a timely and accurate fashion.
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Ships/Receives contractor teleworker assets for the RITS Program
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Inventories, identifies and follows up on discrepancies found during ticket processing, or from report analysis.
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Functions as a point of contact regarding inquiries related to government furnished IT assets, and all other information related to IT asset hardware management at the HSV location.
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Maintains managed IT asset attributes of managed IT assets. Understand basic IT components (infrastructure, software, PCs, Databases) and how they interact with other ITIL practices and other IT industry processes.
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Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
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Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
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Basic Information Technology (IT) principles and troubleshooting experience
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Experience supporting Windows 7, Windows 10, and MS Office 2013 Microsoft Office 365.
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Experience using ServiceNow.
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Strong analytical and follow through skills.
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Strong verbal and written communications skills.
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Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
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Ability to work well independently on defined tasks.
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Ability to work well as part of a team.
Qualifications
Required Skills, Education, and Experience:
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Associate’s degree and one year of relevant experience.
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Will also consider a high school diploma and 3 years of experience in lieu of an Associate’s degree.
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Ability to work and succeed in a fast-paced environment
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Be highly motivated to learn independently as well as in a team environment
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Knowledge of ITIL® foundation certification
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Ability to load an image on Laptops and sanitize IT equipment
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Basic Information Technology (IT) principles and troubleshooting experience
-
Experience working in Department of Defense
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Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
Clearance Requirement:
-
US Citizen and Active Secret Clearance.
Target salary range: $25,001 – $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator solving our nation’s modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner’s ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
