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Job Category
Customer Success
Job Details
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GEO/Territory: EMEA
Location: Bangalore, Mumbai, Gurgaon
The Premier Success Sales team seeks a world-class seller to join our global team to align with the Indian marketplace. The successful candidate will be supporting our Support & Success business line, to position and sell our Premier Success Plan to Salesforce customers. The Premier bundle of capabilities delivers Salesforce’s most proactive and personalized support experience.
This is a sales role, and the primary measurement of success will be target attainment. The role will engage with sales teams to identify target accounts and scope opportunities. As a subject matter expert, you will be responsible for positioning the value of Premier with internal and external stakeholders. You will be part of the sales account team, and it is your responsibility to work closely with sales to build a route to Premier for those customers who need it. In addition to day-to-day selling, Premier Sales Executives focus heavily on scaled selling initiatives, such as developing and managing sales programs, and sales enablement sessions to drive sales of Premier.
Responsibilities:
- Build relationships with Sales leadership, including SVPs, AVPs, and RVPs, to review territory performance and identify strategies and opportunities for Premier sales.
- Achieve and exceed regional ACV targets for Premier.
- Provide deal support for Premier Success, including, managing off-shore resources that engage Account Executives, and Sales leaders for all deals without Premier.
- Monthly and Quarterly Premier Sales Forecasting
- Train Sales teams to position and sell Premier Success. Drive internal enablement programs, including content creation and delivering internal training.
- Evangelize Premier Success internally and externally.
- Serve as the subject matter expert for Premier Success.
Required Experience:
- 4+ years experience in Sales
- A background in Software Sales is preferred
- Demonstrated track record of self-starting, and ability to influence without authority
Required Skills:
- Strong written and verbal communication skills
- Executive-level communication and interpersonal skills
- Strong presentation skills are required including the ability to adapt style based on the audience and present complex ideas
- Ability to prioritize, multi-task, and perform effectively under pressure
- Great attention to detail, with strong analytical and problem-solving skills
- Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
- Knowledge of Salesforce product and platform features, capabilities, and best use.
- Travel up to 25%
Attributes:
- High energy, outgoing, positive attitude, and ability to motivate others
- Results-driven, tenacious, and driven to succeed in a fast-paced environment
- Collaborative and consultative work style
- Ability to learn quickly and adapt to change
Desired Locations:
Hybrid role 40% in office & 60% home
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