Schenker, Inc Hiring for Recycling Operations Program Manager #141275 Job at Houston, TX Full Time

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move

*Open to remote work in Austin or Dallas*

Tasks & Responsibilities Strategy:

• Be part of the team that implements Reverse Logistics strategy and business planning processes by helping to plan, coordinate, and execute any pilot projects for the Recycling business, including expansion of current programs or addition of new programs.
• Drive change through collaboration on the customer experience and ways to improve customer satisfaction.

Financial & Data Management:

• Attend both monthly invoice and metrics review meetings.
• Track and store monthly invoice reporting data. Input into various dashboards and repositories. Check for errors and inconsistencies.
• Be flexible and prepared to learn any systems or tools needed to execute analysis.
• Customer Communications:
• Promptly respond to inquiring emails, escalations and engaging the correct people as needed across multiple teams.
• Be respectful and professional when customers communicate frustration or are experiencing technical issues.
• If repeat customer issues are noticed, bring up to Recycling Program Manager to investigate.
• Recycling “customers” can include Client’s customers, partners, or employees, so be prepared to answer questions and provide information on Client’s various (9) recycling programs.
• Case Management: Monitor various program queues to verify movement and progress.
• Drive cases to a successful on-time resolution. Escalate to the appropriate department member if needed.
• For certain queues, work within the case management tool to coordinate between the customer and the recycler to pick up their equipment, as well as pass any documentation from the recycler to the customer. Close cases once completed.
• Ability to pull data from the case management tool.

Deliverables and Achievables:

• Manage the cadence, agenda & facilitation of internal meetings, customer meetings, and Quarterly Business Review (QBR) data.
• Assist with any one-off data analysis tasks from the Reverse Logistics team.
• Drive resolution of escalations through appropriate parties through to closure
• Monitor and report results, facilitate action and accountability as appropriate to ensure program execution and compliance. Provide information as needed to stakeholders Details/Specification/Explanation of the role specific skills
• Strong analytical skills required
• Ability and desire to learn new skills
• Must be able to work effectively and build the necessary relationships in a matrix organization.
• Excellent verbal communication
• Exemplary written and oral communication skills with the ability to adapt from executive to employee messaging.
• Self-starter, ability to work independently
• Experience in Excel required and Tableau a strong plus
• 3+ Years of relevant work experience in customer support and/or case management
• Experience within a recycling or sustainability environment, working with partners and cross functional teams
• Strong analytical thinking and problem-solving ability
• Spanish language skills are a plus

Details/Specification/Explanation of the role specific skills:

• Strong analytical skills required
• Ability and desire to learn new skills
• Must be able to work effectively and build the necessary relationships in a matrix organization.

• Excellent verbal communication

• Exemplary written and oral communication skills with the ability to adapt from executive to employee messaging.

• Self-starter, ability to work independently

• Experience in Excel required and Tableau a strong plus

• 3+ Years of relevant work experience in customer support and/or case management

• Experience within a recycling or sustainability environment, working with partners and cross functional teams

• Strong analytical thinking and problem-solving ability

• Spanish language skills are a plus

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Type: Full-time

Pay: $80,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)
• Recycling: 1 year (Preferred)

Work Location: One location