Seneca Resources Hiring for Human Factors Project Manager (Secret Clearance Required) at Washington, DC Full Time

Job Description

Roles & Responsibilities: Voice of the Customer (VoC) Operations Support

• Creates useful and usable surveys and dashboards for VoC customers in the survey tool (i.e., Qualtrics)
• Manages and tracks VoC programs, surveys, and related metrics for higher-level reporting
• Develops dashboards based on user roles and needs
• Coordinates with PEO MLB leadership to manage content across the VoC program
• Documents VoC processes to ensure consistency across the organization
• Conducts human-centered activities (e.g., design thinking workshops) to analyze survey data and develop useful and usable dashboards
• Facilitates meetings with internal and external customers and stakeholders on Customer Experience (CX) and VoC initiatives

Position Qualifications Required:

• Knowledge of research methods including usability research and survey design
• Ability to facilitate knowledge elicitation sessions, and user working groups in support of the human-centered design process.
• Ability to create high-quality briefings, reports, and internal and external communications.
• Strong writing skills with a keen attention to detail.
• Time management skills are needed to support various projects simultaneously.

Position Qualifications Desired:

• Knowledge skills and abilities as demonstrated by an advanced degree (Master’s or Doctorate) in human factors engineering, human factors psychology, industrial/organizational psychology, applied psychology, and/or user experience research; or a combination of education (Bachelor’s degree) and applied experience that demonstrates the ability to solve human-centered design problems.
• Training or certification in Design Thinking
• Experience in data analysis, statistics, psychometrics, or other data analysis-related field of study
• Experience with Qualtrics
• Knowledge of DoD and/or Navy acquisition
• Knowledge of Agile or the Scaled Agile Framework (SAFE) for software development

Company Description

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.