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Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding HR-related issues, policies, procedures and processes Researches and resolves customer issues; escalates complex issuesIdentifies trends of repeat issues.Processes employee related transactions accurately based on research, employee-specific information and process guidelines.Maintains appropriate documentation and records for HR-related cases in HR Help Desk.
Education Level
Bachelor’s Level Degree – Experience in lieu of education: Yes
Experience
Required: Human Resources – 2 years
Preferred: None, unless noted in the “Other” section below
License
None, unless noted in the “Other” section below
Skills
Required:
Preferred:
Other
Bachelor’s Degree requires 2 years or more of HR experience.Associates Degree requires 4 years or more of HR experience.HR Shared Services Preferred.