Shared Services Hiring for Manager, IP Network Operations Job at Toledo, OH Full Time

Shared Services is dedicated to providing innovative and reliable products and services to the Block Communications, Inc. companies it serves: Buckeye Broadband, Telesystem and MaxxSouth Broadband. Our services include engineering, information and technology support, application development and support, network operations, network surveillance, facilities maintenance, procurement and warehousing.
JOB SUMMARY:

The Manager, IP Network Operations is responsible for the high-level success and the overall day-to-day performance of the IP Operations team. The Manager, IP Network Operations is expected to understand the existing technical architecture plus the overall technical vision for the IP-Data Network and use it in overseeing the creation of executable plans for the implementation and lifecycle management. The Manager, IP Network Operations ensures that production implementation plans are in alignment with departmental expectations, regular communication with operational stakeholders is maintained, and that outages and trouble tickets are responded to within acceptable timeframes.
The Manager, IP Network Operations reports directly to the Director, IP Services.
Direct reports to the Manager, IP Network Operations are:

• IP Network Operations Engineer I & II

The Manager, IP Network Operations Interfaces with the following Key personnel: Shared Services Management team & staff, Buckeye Broadband Management team & staff, MaxxSouth management team & staff, Telesystem management team & staff, Equipment & Software vendors, and Large Enterprise Customers.
ESSENTIAL JOB FUNCTIONS:
The Manager, IP Network Operations is accountable for the following functions for the business units served by Shared Services:

• Oversees the work of the IP Operations team to ensure strict adherence to departmental standards for the support, maintenance, and lifecycle management of the production IP-Data network.
• Oversees the integrity of the production network by regularly monitoring KPIs and reporting related to: network availability & uptime, traffic capacity & trend analysis, and trouble ticket escalations.
• Oversees schedules, sequences, and assignments for work activities, based on work priority and skill sets of personnel.
• Manages both internal and external communication on all IP Operational activities and ensures that all stakeholders are kept up to date on operational issues.
• Manages the process of recruitment, interviewing, and selection of new employees for the IP Operations department.
• Manages escalations into the IP Operations team from other departments or divisions.
• Assists in the yearly budgeting process, reviews the department’s monthly Operating statements to ensure adherence to budget, seeks opportunities and makes recommendations that provide savings to budget.
• Acquires and maintains a high-level, yet working knowledge of all equipment, systems, and software proposed or implemented by the department.
• Communicates and ensures compliance with corporate, departmental or work policies, procedures, and service standards in conjunction with senior management.
• Oversees IP related outage situations and/or troubleshooting to ensure customer facing issues are responded to and resolved in a timely manner.
• Manages vendor relationships with respect to maintenance & support contracts to ensure every production platform has a documented life-cycle management plan.
• Ensures that technical development for the IP Operations team is in alignment with departmental objectives and with industry standards.
• Identifies gaps in employee skill sets and works to develop employees using both internal and external resources.
• Works closely and meets regularly with the Manager, IP Network Design and the Manager, Network and Systems Engineering to ensure alignment on upcoming projects and priorities.
• Works with the Manager, Lab R&D to track activities related to production facing issues, accurately characterize impact/ risk to production, and align on prioritization.
• Collaborates with HR, OD Manager, and direct reports to develop and update an Individual Development Plan for continual improvement and personal accountability.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Communicates the mission, vision, and culture of the organization to employees. Explains how the roles of individual contributors support their accomplishments.
• Behaves in an ethical manner and influences others to act accordingly. Consistently follows policies, procedures, and guidelines of the organization. Establishes self as a credible and trustworthy source for employees.
• Establishes vertical and horizontal relationships to achieve work activities.
• Participates in community outreach activities sponsored by the company.
• Follows and enforces the Company’s policies and procedures, including the EEO guidelines and safety, at all times.
• Performs any miscellaneous duties as needed.

JOB REQUIREMENTS:
Education and Experience

• Associates degree from an accredited university with a major in Engineering, Telecommunications, Computer Science or other related technical degree. – Required
• Five (5+) years of relevant IP Network support experience. – Required
• Demonstrable Project Management and group communication experience – Required
• 2+ years of management experience of a technical staff. – Required
• Working understanding of the design and implementation of Service Provider network models and concepts – Required
• Advanced understanding of Service Provider routing and switching protocols (BGP, IS-IS, MPLS, RSVP, EVPN, STP, etc.) – Required
• Advanced understanding of IPv4 and IPv6 addressing – Required
• Working understanding of Project Management tools (MS Project, Smartsheet, etc.) – Required
• Advanced understanding of IP Network security concepts including Firewalls, NAT implementations, and VPN based technologies – Required
• Advanced understanding of carrier grade equipment and application of: DWDM Muxes, Routers, Switches, Firewalls, etc. – Required
• Working understanding of the Atlassian software suite (Confluence, JIRA, Service Desk, Etc.) – Highly Preferred
• Working understanding of Automation & Orchestration concepts and implementations – Required
• Advanced understanding of Service Provider/ MSO access

Apply Directly: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=27701&company=cablesystem

Job Type: Full-time