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Operations Coordinator
ShiftMed, the leading and fastest-growing nursing jobs platform in the U.S., is looking for a dedicated Operations Coordinator to support the day-to-day activities of our Care Team. ShiftMed’s mission is to revolutionize the nurse staffing business, leveraging our technology to empower healthcare professionals to take control of their schedules. Our app enables them to connect directly with facilities to find the best opportunities that fit their needs while earning approximately 20% higher than the industry average.
Operations Coordinator will support the Care Team in a successful partnership with the facility by ensuring all facility needs are entered as requested. Operations Coordinator responsibilities include managing the day-to-day processes of a facility where specific needs of a facility or state drive special requirements. We are seeking self-motivated individuals with problem-solving skills, a competitive nature, and an energizing personality who can build immediate rapport. Ultimately, a successful Operations Coordinator should collaborate with our Customer Success Managers to achieve company goals while keeping our clients satisfied and set up for success.
If this sounds like you, apply today – we can’t wait to meet you!
Who we are:
- Our Mission is to empower healthcare professionals to make a living doing what they love, when and where they want.
In the news:
- Featured on NBC’s Today Show
- Recognized on Inc. 5000 fastest growing company list!
- Business Insider exclusive article on or annual state of nursing survey
- ShiftMed has been featured in media outlets such as, USA Today, Yahoo! News, Huffington Post’s Thrive Global, Fortune, Nasdaq TradeTalks, Skilled Nursing News and Home Health Care News
ShiftMed Setting a New Standard:
- 350,000+ (and counting!) w2 credentialed workers
- Over 10,000,000 hours of care delivered
- 158 markets across 30 states nationwide (and growing!)
- $46,000,000 YTD cost savings for our clients
About your role:
- Oversight and accountability for requests that come into Monday within the timing needed
- Assist in the day-to day facility needs through pro-active approaches such as but not limited too: Specific state credentialing and punch-in needs, orientations, facility/HCP Coordination, HCP Confirmations, CSM email responses, shift corrections to avoid double payments, credit memos, recurring workers reporting, and editing shifts post payroll
- Communicate to the key stakeholders when the request for the facility is completed
- Ask questions and document all requirements from the facility as it’s relevant to the success of their account and create a task when complete
- Maintain a comprehensive understanding of policies and procedures for both the facility and ShiftMed
- Promote client satisfaction through the completion of the schedule request to maintaining a positive working relationship between all parties
- Demonstrate ability to juggle multiple competing tasks and demands with the appropriate sense of urgency
- Must possess excellent writing, organizational, and communication skills
- Ability to work independently, take initiative, and complete tasks timely
Required Skills:
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple assignments at a time, while maintaining sharp attention to detail
- Strong verbal and written communication skills.
- Proven ability to excel in a high-volume environment with effective and strategic decision making
- Results-oriented. Ability to plan and be proactive with meeting staffing needs
What you’ll love:
- Competitive pay rate
- Comprehensive health insurance
- Generous PTO
- 10 Holiday paid days off
- 401k with company match
- Company- sponsored life insurance, long- term and short-term disability
- Company provided laptop
- Tremendous growth opportunities to be with a thriving young company disrupting the Healthtech space
- 100% Remote work flexibility
When you join our company, you’re not just accepting a job. You are making a career move.
ShiftMed is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment visa at this time.
