Slim Chickens Hiring for Operations Excellence Manager Job at Fayetteville, AR Full Time

Ops Excellence Job Description

Date Prepared: December 15, 2021Job Title: Operations Excellence ManagerReports To: SVP Operations

Summary: Responsible for leading Operational initiatives and project management, partnering withVP of Franchisee Ops, VP/Director of Company Restaurants and Executive Director of Training, to increase and deliver Operational Consistency. Develops new and maintains current operating practices, processes, and procedures. Partner with Training to develop and implement plans and initiatives to support operational improvements. Oversee product operations tests, projects and market testing. Collaborate closely with corporate functional teams and the field to implement, train and follow-up on all initiatives. Responsible for leading operational procedure changes utilizing feedback from Field.

Essential Functions and Responsibilities:

• Increase operational consistency throughout the company and franchisee system, leading operational initiatives to drive speed of service, cleanliness, guest satisfaction, sales & profits, and overall operational excellence.
• Develop long range plans to improve operational excellence for the brand.
• Work in the field to help prepare training and roll out of new operational programs as it relates to operational execution.
• Monitor system operational performance. Assist in troubleshooting and gaining operator feedback to improve consistency of operations across the system.
• Work with training department on gaining operational information from market tests conducted for new roll outs. Conduct field visits to launch and follow-up on market rollouts.
• Lead Start/Stop/Accelerate process to drive operational simplification.
• Analyze system operational trends; develop actions, programs, and tools to improve operational consistency across the system.
• Review system tools, checklists, guides as needed to promote multi-unit operator success routines to drive sales, profits, guest service, people development and consistency.
• Assist in identifying specific needs and areas for operational focus by working with various departments and teams to create materials and information as needed.
• Work with cross functional teams to assist with the communication and suggested execution for initiatives that require drive-in level execution.
• Travel – 25% plus

Supervisory Responsibilities – This job has no supervisory responsibilities, currently.

Qualifications/Education/Experience: Bachelor’s degree in Business, Restaurant Management or related field is preferred. 10+ years’ experience leading multi-unit restaurant operations with P&L accountability required. Preferred experience within a QSR organization leading corporate and franchisee operations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

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and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities

• Must have the ability to work on cross functional project teams. Possess leadership and analytical abilities to interact in group settings, gain group consensus and analyze task at hand to identify system solutions.
• Must exhibit the confidence and critical thinking skills to allow feedback from the field to guide projects. Must be collaborative and have the ability to incorporate the ideas of others.
• Must be detail orientated, can multi-task and work under tight deadlines.
• Should be capable of providing solid deductive reasoning and expressing the rationale associated with decisions.
• Build genuine, effective relationships with all constituencies is critical. Strong people skills are necessary.
• Ability to think strategically and execute the strategic plan.
• Excellent financial, analytical, verbal, and written communication skills.
• Ability to resolve problems creatively in addition to providing new solutions.
• Experience in restaurant operations and developing and executing operational training.
• Ability to manage company proprietary information in a confidential manner.
• Computer Skills (knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet

Explorer).

• Travel – 25% plus

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Job Type: Full-time

Pay: $75,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Bachelor’s (Preferred)

Work Location: One location