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Smart Communications seeks a talented Network Operations Specialist to assist in the ongoing management of 130+ remote networks that we oversee all throughout the US. The Network Operations Specialist is responsible for the overall provisioning, monitoring, and management of the various network infrastructure and systems deployed to our offices, remote client sites, and data center locations. The Network Operations Specialist ensures that network service and system availability is maintained at all times and performs troubleshooting and takes corrective actions to recover from outages in a manner in line with our contracts and service level agreements. Specific duties include, but are not limited to:
- Managing endpoint devices. Working knowledge of Windows Server and Ubuntu Linux will be necessary to be successful in this position.
- Ability to use the Linux command line (specifically Ubuntu Server).
- Receiving, unboxing, tagging, configuring, testing, boxing, provisioning, shipping, and remote testing all network infrastructure components including, but not limited to, firewalls, routers, switches, servers, analog terminal adapters, wireless access points, point-to-point relays, cellular modems, SFP modules, patch panels, racks, and other designated equipment, including proper entry into and updates to our asset tracking and management system.
- Accessing, monitoring, troubleshooting, and configuration of designated equipment.
- Installing firmware or software updates to equipment and servers.
- Monitoring all networks and systems (we have a comprehensive Zabbix monitoring solution in place).
- Taking corrective actions to restore full service in the event of alarms.
- Receiving and answering trouble tickets related to network and system service issues.
- Assisting the Field Services team with turning up new circuits, remotely testing circuits and systems, and providing troubleshooting assistance.
- Traveling to data center, client, and office locations within the United States on short notice if necessary (very limited).
- Clearly communicating with other team members, departments, and clients during outages and resolving trouble tickets.
- Providing regular updates to supervisors regarding work activities.
- Maintaining a clean and orderly work environment.
- Maintaining a positive, service-oriented attitude.
Please note this role will be a part of our Network Operations Team. You will be joining others who specialize in network management and this role will focus on our remote network systems and the devices connected to those networks.
This is a full-time position at our Vancouver, WA satellite office and is not a remote position. If you cannot commute to our office in Vancouver, WA then this would not be a good fit for you. Applicants outside the Portland/Vancouver area will not be considered (we are not offering relocation assistance). We provide support to clients around the Country in a mission-critical environment that requires support inside and outside of regular business hours. This will be a typical 8-5 type position with a rotating low-volume on-call (after hours/weekends) with the rest of the team.
Job Type: Full-time
Pay: $50,000.00 – $72,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- On call
- Weekend availability
Ability to commute/relocate:
- Vancouver, WA 98682: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Linux: 1 year (Preferred)
- Computer networking: 1 year (Preferred)
- Network management: 1 year (Preferred)
- Network administration: 1 year (Preferred)
Work Location: One location
