Smithville Communications Hiring for CABLE SUPERVISOR Job at Ellettsville, IN Full Time

Have you been looking for a position where innovation and initiative are encouraged? Do you enjoy coaching and mentoring to bring out the best in your staff? Are you passionate about delivering exceptional customer experiences? Are you eager to join a company that values and engages its employees? Then the Cable Supervisor position at Smithville may be a good fit for you!

Smithville, an established and trusted provider of Internet, Voice, Security, and Enterprise data services, is seeking a Cable Supervisor. Recognized nationally as a Top 100 broadband provider, we pride ourselves on our ability to provide our customers with excellent customer service and prompt solutions to their needs. While the company has grown to be Indiana’s largest privately held telecommunications company, its core family-focused values make it unique. Smithville maintains more than 3,000 miles of high-capacity fiber in the state of Indiana and a 100 Gigabit fiber ring with full redundancy that serves large-scale businesses and enterprise-level operations.

WHAT YOU’LL DO

Under the general direction of the Outside Plant Superintendent, the Cable Supervisor will lead the Cable department by providing clear direction and support to obtain the highest level of service and performance. The Cable Supervisor will spend approximately 50% of the time overseeing cable splicing/test activities, 20% of the time directing Technicians on their daily assignments, and 10% of the time developing, implementing, and maintaining standard operating procedures. Additionally, the Cable Supervisor will build relationships with external customers and vendors while providing direction during emergency maintenance activities. This individual will regularly use a computer, cell phone, and company vehicle.

This individual is responsible for a significant amount of planning and scheduling activities and responsibilities for the Cable department. These activities and responsibilities include but are not limited to: preparing work schedules, assigning/reviewing work, training employees, overseeing contracts and contractors, recalling employees to work in emergencies, and conducting employee performance evaluations. Additionally, the Cable Supervisor is responsible for planning and scheduling splicing and testing assignments, cable maintenance activities, and department budget activity.

RESPONSIBILITIES

• Overseeing cable splicing/test activities (50%)
  • Tracking daily production/field visits
  • Reviewing OTDR results
• Directing Technicians on their daily assignments (20%)
  • Attending various internal meetings
• Developing, implementing, and maintaining standard operating procedures (10%)
  • Developing requirements for cable splicing and testing
  • Recommending cable testing requirements
• Building relationships with external customers and vendors (5%)
• Approving employee timesheets/time-off requests (5%)
• Providing direction during emergency and scheduled maintenance activities (5%)
• Other duties as assigned (5%)

TYPICAL WORKING CONDITIONS

• Indoors in a temperature-controlled environment (50%)
• Outdoors exposed to changing weather conditions (30%)
• Indoors in a non-temperature-controlled environment (10%)
• Occasional driving is necessary for traveling to and from splicing locations to assess and oversee splicing activities (15%)
• Typical schedule is Monday-Friday; 8:00 am-5:00 pm
• May work overtime, evenings, and/or weekends as needed to meet critical deadlines or respond to problems

WHAT YOU NEED

• High School diploma required. Associate’s degree in Telecommunications or related field preferred
• 5+ years of telecom experience with a background in fiber-optic splicing
• 5+ years of leadership experience preferred
• Fiber splicing certification preferred
• Experience developing and implementing standardized processes
• Experience building and coaching high-performing teams
• Excellent written and verbal communication skills
• Ability to guide safe work practices and comply with company safety procedures
• Ability to review and interpret OTDR traces and test results
• Valid driver’s license and safe driving record
• Ability to detect color is required for this position
• Proficient computer skills, including proven skills in using Microsoft Outlook, Word, and Excel
• Expected to learn on the job within 3-6 months – relationship building and how all Smithville departments interact

WE’VE GOT YOU COVERED

• Competitive Wage
• Insurance Benefits include Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance

(Our Base HDHP Medical Plan and Base Dental Plan are FREE for you and your family. Some restrictions may apply)

• Health Savings Account with generous annual company contributions
• 401(k) Retirement Savings Plan with company match
• Generous Paid Time Off (PTO) program
• Paid Holidays
• Tuition Reimbursement Program
• Discounted Company Products & Services
• Other Amazing Offerings: Employee Recognition Programs, Tuition Reimbursement, Annual Celebrations, Paid Training, and much more!

ABOUT US

Smithville is built from the ground up by Hoosiers, for Hoosiers. An award-winning communications technology company, Smithville had modest beginnings 100 years ago as an Indiana telecommunications company.

While its products and services have changed as technology has, its commitment to its customers has remained steadfast. Today, that commitment is reflected in Smithville’s dedication to bringing the best available technology platform to Indiana residents for state-of-the-art communication and data services, all with the highest possible level of customer satisfaction.

Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer.