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Job Details
Full-time$37,269 – $54,008 a year1 hour ago
Benefits
- Health savings account
- Dental insurance
- Health insurance
- Employee assistance program
- 401(k) matching
Qualifications
- Customer service
- Driver’s License
- Associate’s degree
Full Job Description
Once selected for the Customer Service Representative (CSR) position in SSA, you will contribute to the Agency’s mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA and using automation tools to access and update information about claims or potential eligibility.
Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller’s question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
Job Type: Full-time
Pay: $37,269.00 – $54,008.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 5×8
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Ability to commute/relocate:
- New Castle, PA 16105: Reliably commute or planning to relocate before starting work (Required)
Education:
License/Certification:
- Driver’s License (Preferred)
Work Location: One location
