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Unit Description:
A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference.
A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference.
Sodexo has an opening for a Customer Support/Operations Representative. This is a remote role with the preferred candidate in the Mountain or Pacific time zone able to work 10:00am-6:30pm MST or 9:00am-5:30pm PST.
The successful candidate will:
Answer questions and inquiries from customers via the telephone, email and chat, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with software applications
Provide timely and complete resolution of user questions/problems/issues with customer satisfaction being the goal; customers may be any user across Sodexo and Entegra businesses (client, unit, divisional, or corporate staff and management)
Track and investigate customer issues through a computerized system (currently Sales Force) and document problem-solving techniques used to achieve resolution.
Demonstrate listening and questioning skills to uncover all aspects of problems (for complete resolution and customer satisfaction)
Utilize effective communication skills and possess the ability to work with customers through a variety of means – telephone, email, or chat.
Is this the right opportunity for you? We are looking for candidates that have/are:
A minimum of 2 years of call center experience is strongly preferred.
Working knowledge of Microsoft office.
Problem solving skills and analytical skills necessary in order to assess issues and develop appropriate resolutions.
At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo’s Benefits.
Not the job for you?
At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Salary range: $20.19/hr-$21.63/hr
Position Summary:
Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.
Qualifications & Requirements:
Basic Education Requirement – High School Diploma, GED or equivalent
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
