Sodexo Hiring for Environmental Services / Custodial Operations Manager 2 Job at Boston, MA Full Time

• Join a great team where people/patients/residents/customers/clients/students are at the heart of everything we do!
• Do you have a passion for helping others?
• A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference.
• You are a customer service enthusiast. Knowing you’ve achieved great customer/patient satisfaction means everything to you. It does for us, too.
• Are you seeking a rewarding and challenging career that allows you to make a difference?
• Work for a company that cares for its people and offers opportunities for personal growth.

Sodexo is seeking a Operations Manager 2 for Children’s Hospital, located in Boston Massachusetts. This is a new addition to the main campus. There are 100 beds addition, to the main campus. his position will report to a General Manager on – site. This is a 2nd shift position with some weekends and holidays.

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• work with the Environment of Care Committee and Infection Prevention Director;
• effectively manages the Unit Operating System; and/or
• support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience with vendor and contract management, as well as union and contract negotiations;
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;
• have strong financial acumen and budget management experience;
• can multi-task and set priorities;
• are proficient with computers and other technology;

• Employees in Healthcare and Seniors are required to be fully vaccinated as a term and condition of employment at Sodexo no later than February 28, 2022, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

• After February 28, you must be fully vaccinated before you can start work. Fully vaccinated by February 28 means:

• Obtain the first dose of a two-dose vaccine no later than January 27, 2022; and the second dose no later than February 28, 2022; or
• Obtain one dose of a single-dose vaccine no later than January 27, 2022

Position Summary:

• Assumes GM responsibilities and authority in his or her absence
• Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
• Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
• Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
• Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

Qualifications & Requirements: