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About Our Company
We are a next-generation provider of point-of-sale technology and leader in the credit card processing industry. We provide services to thousands of merchants and our POS system is specifically designed for restaurants, bars, nightclubs and foodservice establishments throughout the United States and territories. With over 15 years in the credit card processing industry, we decided to simplify the process for our merchants by removing unnecessary fees and providing a consultative approach to meet your business needs. Our approach is simple: Do it right! Discover a wealth of feature-rich components in our POS that have been expertly crafted to empower your business. Our hybrid technology combines on-premise stability with powerful cloud-based services for limitless functionality. We are the industry’s choice for secure, scalable, and comprehensive point of sale services.
Position Summary
As one of our Deployment Engineers, you will provide white glove technical support to our customers, agents and resellers for card processing services and configuration of Point of Sale (POS) systems and terminals. We are seeking to immediately fulfill this full-time position, at our office, located in Coconut Creek, FL. Our ideal candidate will be reliable, responsible, dedicated, and hardworking and is looking to establish a career (not just a job) at SoftTouch for many years to come. Our engineers configure various types of POS systems and desktop terminals to deploy and install at the merchants location. During the installation, our engineers provide training to the merchants and their staff on how to use the system. They work closely with the supervisor of the department to determine and maintain inventory/equipment/supply needs and placing orders, set schedules for installation dates, problem solve on various technical issues, work closely with third parties on various projects/tasks, and serve as first point of contact on technical support and issues for our company employees, resellers and agents. This is a traveling position with most travel being in the immediate (90 mile) area of our office location. The Deployment Engineer will be required to travel throughout the State of Florida and may occasionally (approximately once a month or quarter) be asked to travel out of state (typically 1 to 2 nights at a time). Training will be provided.
Qualifications
- Prior Help Desk support experience (at least 1 year)
- IT computing skills required
- Clear communication and phone skills (at least 2 years of customer interaction experience)
- Ability to problem solve and troubleshoot issues remotely or in-person
- Willingness to learn and multi-task several projects
- Prior restaurant experience, preferred
Responsibilities
- Installation of processing equipment at merchant locations
- Reprogramming of existing merchant equipment
- Configuration of various terminals and POS Systems
- Troubleshooting
- SoftTouch Gateway merchant configuration and maintenance
- Online Menu configuration and setup
- Technical Point of Contact for Resellers, Agents and Staff
- Onsite and virtual training for various terminals and POS systems including SoftTouch POS system
- Record and maintain notes in the company used CRM and ticketing systems
- Learn and provide support for SoftTouch POS features and functionality
- Report to department Supervisor to ensure goals and expectations are being met
- Other responsibilities as needed/assigned.
Pay: $18-$20 per hour based on experience.
Benefits:
401K plan
Paid Time Off
Per Diem (during out of state/overnight travel)
Fuel Reimbursement or Fuel Card
Use of Company Vehicle
Mileage Reimbursement (for use of personal vehicle for business related travel)
Paid Holidays
Health Insurance (expected in mid to late 2021)’
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Work Location:
Work Remotely
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Coconut Creek, FL: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Azure: 1 year (Preferred)
- AWS: 1 year (Preferred)
- Kubernetes: 1 year (Preferred)
Work Location: Multiple Locations
