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Job Description
Join our Human Resources experts in North Canton. The North Canton Human Resources team leverages their expertise to support a busy inbound customer service/repair call center. This Human Resources Generalist role will be a key member of our Human Resources team and will partner across the organization with our employees and our leadership team.
This Human Resources professional will work in our North Canton office and focus on a variety of human resources activities including employee engagement, leave of absence administration, ADA, performance coaching, corrective action, employee communications, and facilitating employee orientation or other trainings. This is not a remote role but will require in-person and virtual communications. The successful candidate will work as part of a human resources team and must have the flexibility to support the business on the occasional weekend and/or evening.
JOB SUMMARY
Administer human resources policies and programs, balancing employee advocacy and business operating needs. Promote equity, fair treatment, and positive employee relations and ensure compliance with state and federal employment laws. Provide comprehensive HR support in the area of continuous performance coaching and management, pro-active issue/problem identification and resolution, coaching and development for more effective leadership decision and communication skills, and recruitment and retention of critical talent. Understand and support the accomplishment of business priorities. Build credible relationships with Business Leaders allowing for better decisions and organizational effectiveness.
MAJOR DUTIES AND RESPONSIBILITIES
Assure Company policies are administered fairly and consistently throughout the area of responsibility
Effectively communicate and execute necessary changes to policies and procedures
Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
Conduct employee related investigations as necessary
Handle workers compensation, first report of injury database and safety regulations process
Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process
Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed
Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
Ensure timely and accurate entries to the HRIS database
Ensure timely and accurate payroll entry for designated client group
Perform audit and compliance functions as requested on items such as audit reports verification, and payroll information
Maintain employee records in compliance with state and federal requirements
On an as needed basis, participate on various HR committees established to resolve employment challenges
Assist in the management and execution of bonus plans, merit processes, and routine/special request reports
Assist in the annual budget planning process as needed
May recruit and staff from internal and external sources
All other duties as requested
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to deal with the public in a professional manner
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Strong PC skills and MS Office skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties in a timely manner
Knowledge of local, state and federal employment laws and procedures
Knowledge of state and federal wage and hour laws
Knowledge of staffing and employment practices
Knowledge of employee relations procedures and applicable law
Consultative and coaching skills
Analytical skills
Knowledge of cable television products and services a plus
Education
Bachelor’s degree in Human Resources, Business, or related field or equivalent experience
Related Work Experience
2+ years Human Resources Generalist experience
Certifications and/or Licenses
Certifications for Human Resource Professionals (PHR, SPHR) preferred
Valid driver’s license with satisfactory driving record within company required standards preferred
WORKING CONDITIONS
In Office (Not Remote)
Business Casual Office Environment
Occasional Travel may be required
HGNBR
