The primary purpose of this position is to manage a team of billing system analysts in the billing system. Position is responsible for developing and maintaining of system processes (automation) outside and within the billers. The manager is also responsible for the management of Business Request Form (BRF’s) and BDS. Job requires management of multiple projects at one time on a consistent basis. Position includes communicating with all levels both within the IT billing organization and other user departments. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Recommends changes to policies and establishes procedures that affect immediate organization.
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinates to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Manage a team of technical design analysts.
Meet with and participate in meetings related to Billing product launches and system changes.
Advise on methods to improve business processes and Billing related changes.
Manage BRF & BRD requests that apply to any changes made in the Billing system as it relates to Design and Product launches. This may include automation such as applying credits, changes to accounts, audit data pulls, ensure system validation of Billing Changes made and proper documentation associated with changes, and miscellaneous items.
Ensure compliance of all audit requirements.
Assures timely completion of all assigned projects, and that the results are of a consistently high quality that meet the business needs.
Work closely with the support team to ensure that configuration changes input to the billing system are implemented as approved.
Research and resolve requests (tickets) from end users and market representatives that relate to billing issues.
Works cooperatively with other department resources to accomplish objectives.
Interact and communicate effectively with IT and other Charter departments in the company.
Perform other duties as requested or assigned by management.
Skills/Ability and Knowledge
Bachelor’s degree in engineering, technical, or related field, or equivalent experience
Related Work Experience
2 + Years – Management experience
5 + Years – Billing system code configurations (including prerequisites)
5 + Years – Billing system experience related to campaigns, rates, packages, taxes
5 + Years – Database reporting tools, queries, SQL, macros
7 + Years – ICOMS/CSG experience preferred
Exposure to moderate noise levels
CBI540 289879 289879BR
For more information on Spectrum’s benefits, please click here .
Job Description: Metron’s AMA division in Reston, VA is seeking a Software Test Automation Engineer to contribute to the development...Apply For This Job
As an audiovisual commercial integrator, Ford AV installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate...Apply For This Job
NOTE: This is a reposting of this position. Previous applicants are still under consideration and need not reapply. The Virginia...Apply For This Job
Description: Universal Services is a local, privately owned and operated construction company that specializes in directional drilling, property restoration, and...Apply For This Job
Our client, a global leader in delivering Account-Based Marketing to help grow their clients business, is hiring for an Account...Apply For This Job
This position services as an expert technical and industry resource to management, clients and development staff in new uses of...Apply For This Job