At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Network Root Cause Analyst I, you lead the identification of the root cause of outages and recommend processes improvements to enhance the client experience. You excel at detailed investigations and documentation of all network outages. Using your sharp technical skills, you compile and analyze various network monitoring and quality control reports to determine possible preemptive measures to prevent future issues. You ensure continued operations of the network and system oversight by identifying the deterioration of components and discrepancies between the trouble ticketing and network monitoring tools. You thrive in an office environment and excel at completing projects in a timely manner. You report to the Manager of Enterprise Engineering for goals, guidance and assistance.
Position benefits:
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