SPECTRUM Hiring for Senior Manager, List Operations Job at Stamford, CT Full Time

JOB SUMMARY
The Senior Manager, List Operations is responsible for developing, driving and overseeing execution of marketing campaign processes to meet business objectives and will act as the primary contact for List Operations. Ensures flawless execution across direct marketing channels through partnerships with the direct marketing, marketing sciences and creative teams. Reports to the Director, Database Marketing and requires regular interaction with cross-functional teams and executives.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Manages strategy for list development and design of complex requests by partnering with channel marketers.

Develops and strengthens key strategic relationships within the company, working with marketing departments to ensure consistency of list operations and meet short and long term goals.

Oversees the reporting of results of all campaign initiatives and provide direction to future campaigns and activities.

Oversees strategic report requests; create dashboards and reports for executive management as needed.

Develops and maintains on-time project schedules and ensures deliverables meet campaign objectives and quality standards.

Manages vendor relationship and interactions.

May act as liaison to IT on all direct-to-consumer data warehouse projects and database support issues.

Ensures all data capture needs are met, including file hygiene and offer history as needed.

Ensures the integrity of data in the direct-to-consumer marketing data warehouse as needed.

Gathers, refines and validates complex business requirements, interdependencies, potential risks and issues to automate processes and functions as needed.

Utilizes available and necessary database marketing tools, techniques and software solutions to support the creation of an enterprise-wide approach toward data-driven decision making and evaluation as needed.

Supervises, trains, develops and manages the performance of the work of one or more direct reports.

Performs other duties as assigned.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

• 
  Ability to read, write, speak and understand English
  
• Ability to work and communicate well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience
• Expertise with campaign management or automated marketing tools (i.e. Unica, SQL, Toad, Microstrategies, SaaS, Aprimo, Epiphany, etc.)
• Ability to manage multiple vendor relationships
• Ability to liaise with executive management
• Ability to manage multiple projects and tasks at one time
• Ability to manage all phases of a large project from beginning to end with sufficient autonomy
• Ability to execute campaign management projects working in a large environment with multiple campaign channels
• Ability to translate campaign strategies into data extract files and ensure secure delivery on time
• Ability to conduct campaign performance analysis and communicate results to cross-functional teams
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative to accomplish job duties
• Ability to work independently and make recommendations and decisions autonomously
• Ability to maintain confidentiality
• Ability to make decisions and resolve problems while working under pressure
• Ability to manage and foster change
• Ability to conduct formal presentations to various levels of management on issues or findings in assigned areas or subjects
• Ability to analyze and interpret data to make recommendations based on analysis and expertise
• Honesty, integrity and ethics
• Strong attention to detail balanced with the ability to think strategically
• Highly developed capacity for teamwork and a strong focus on the customer
• Penchant to work with a sense of urgency
• Ability to develop a team

Education
Bachelor’s Degree in Marketing, Management or related discipline

Related Work Experience
Database marketing/design experience; 5-7+ years
Management experience; 5-7+ years
Project management experience; 3-5+ years

Experience with Unica, SQL, Toad, Microstrategies, SaaS, Aprimo, Epiphany; 3-5+ years

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of cable television, high speed Internet and phone products and services preferred

WORKING CONDITIONS
Office Environment

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