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Our company:
What you will do:
How you will stand out from the crowd:
Your education:
At a glance:
- Are you a technically sophisticated professional that specializes in tier two operational and engineering support?
- Can you commit to a technical position providing expertise to support commercial services working within our Network Operations Center (NOC)?
- Do you desire competitive compensation with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
Using your sharp technical skills and client-centric focus, you contribute to ensuring continuous services within our NOC. As the Senior NOC Technician, you effectively supervise and perform tier 2 operational and engineering support of commercial optical, Carrier and Coaxial-based products. You propel business by mentoring and training front-line technicians to enhance their understanding of advanced deployment and break-fix methodologies.
With a no-task-is-too-small approach and under minimal supervision, you execute routine functions in technical areas and troubleshoot escalations. You thrive in an office environment and excel at completing projects in a timely manner. Depending on the project, you may operate on-call as part of a 24/7 network operations environment. You report to the Senior Manager of the Network Operations Center for goals, guidance and assistance.
Position benefits:
- Competitive compensation.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on spectrum services where available.
What you will do:
- Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience.
- Drive NOC efficiencies by performing routine and documented functions in a technical area and troubleshoot escalations based on policy and experience.
- Enhance the reliability for carrier and commercial services through 24/7 shift-coverage surveillance and basic triage based on fundamental technical concepts.
- Resolve undocumented issues or highly complex problems by identifying the need for escalation to higher level technical resources and requesting assistance.
- Maximize project productivity through collaboration with other groups and communicating issues and project statuses.
Required keys for success:
- Three or more years in a monitoring or provisioning role in engineering or technical operations.
- Three or more years of network troubleshooting in 24/7 operations center.
- Proven event management experience.
- Familiar with high-speed data, digital video, video on demand (VOD), switch, local area network (LAN), wide area network (WAN) networking, open system interconnect (OSI), model and routing protocols, to include border gateway protocol (BGP), open shortest path first (OSPF), routing information protocol (RIP), enhanced interior gateway routing Protocol (EiGRP) and interior gateway routing protocol (IGRP).
- Advanced knowledge of multi-system operator (MSO), telecommunications technologies, hybrid fiber-coax (HFC) and client premise equipment (CPE) devices used in cable.
- Deep understanding of domain name system (DNS), dynamic host configuration protocol (DHCP), email systems and element management systems, such as CISCO CTM/ CTC, AlcatelSAM and NetAnalyst.
- Proficient in inventory tools, such as Granite and Nakina, monitoring tools, like Netcool, Big Brother, HP Openview and Unified and ticketing systems, such as Remedy and XMatter.
- Knowledge of commercial and carrier services, to include optical, time-division multiplexing (TDM), Ethernet, multiprotocol label switching (MPLS) and internet protocol (IP) routing.
- Proven ability using email, ticketing systems, web portals and technology-specific diagnostic tools.
- Understanding of maintenance, service, installation, fault isolation and troubleshooting.
- Client-focused with an in-depth understanding of master service agreements (MSAs) and service lease agreements (SLAs) requirements.
- Interpersonal communicator with effective issue resolution and critical thinking skills.
- Ability to read and follow documented processes and procedures and comprehension of fundamental technical concepts.
- Knowledgeable of Microsoft Word, Excel, PowerPoint, Outlook and Visio.
- Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
- Cell tower back-haul or commercial experience.
- Experience with Juniper, Alcaltel, Cisco, Adva and JSDU equipment.
- Proficient with Adva FSP NM, Spirent, JDSU QT and JDSU Centest.
Your education:
- Associate Degree in a related field, or an equivalent combination of education, training and experience (required).
- Cisco certified network associate (CCNA), Cisco certified network professional (CCNP) or Juniper network certified internet professional (JNCIP), Juniper network certified internet associate (JNCIA), Society of Cable Telecommunications Engineers (SCTE) or NCTI certifications (preferred).
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