The Vice President, Service Operations is responsible for Network performance and availability (24/7 – 99.999% uptime) of the Core and Backbone network supporting all customer-focused applications and Network Infrastructure. This position is responsible for Network performance and ensuring world class service and availability of the Core and Backbone network supporting all customer-focused applications and infrastructure for video, STVA, HSI, and Telephony.
Advises top management on enhancements to existing architecture performance and efforts to support the implementation of new systems. Provides strategic guidance to corporate and field management on R/S and optical issues. Responsibilities will include the management of the Change (Software upgrade), Problem, Event, and Incident Management functions within Core and Backbone operations. The role will focus on managing these functions with a goal of creating a cycle of continuous improvement in the areas of standards, software version, auto tickets, and alarming to include troubleshooting, device management, vendor management, and network support.
MAJOR DUTIES AND RESPONSIBILITIES
BASIC MINIMUM QUALIFICATIONS
REQUIRED QUALIFICATIONS
WORKING CONDITIONS
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $190,000.00 to $316,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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