Spire Credit Union Hiring for Payment Operations Manager Job at Falcon Heights, Ramsey, MN Full Time

SPIRE Credit Union is seeking someone experienced in EFT payment operations. The Payments Manager is responsible for supporting payment systems which include ACH(Automated Clearing House) Processing, EFT(Electronic Funds Transfer) Processing, Wire Transfers, Draft Operations and others. Supporting these channels includes overseeing and direct participation in daily operations and increasing the efficiency of each payment process while promoting the best member experience. Responsibility also includes the management and development of payment system team members.

Major Duties and Responsibilities

• Maintains a high level of knowledge and understanding of EFT Payment Operations. Receive and support the team in providing efficient, effective and timely response to members account inquiries and issue resolution. Provide answers to a wide range of questions from administrative and branch staff.
• Provide hands on support for daily tasks such as ACH, EFT Inter/Intra bank transfers, wire transfers, draft processing, shared branch transactions and daily cash management.
• Establish and communicate job responsibilities and performance expectations to assure mutual understanding of desired results through formal and informal venues. Assess employee performance; provide positive and constructive feedback on an on-going basis to reinforce desired results. Identify training and/or development opportunities that will assist the employee in achieving enhanced job performance and/or career objectives. Provides back-up when work load or staffing levels require. Act as an example to staff by upholding SPIRE’s values, mission, and goals.
• Keep current on regulatory changes related to ACH, wires, drafts, etc. Ensure necessary policies and procedures are updated to reflect any changes. Communicate changes with all applicable SPIRE staff. Ensure department transactions are processed in compliance with other applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Control.
• Liaise with the Accounting Department to ensure that general ledger accounts are balanced and financial transactions were posted correctly. Ensure general ledger accounts related to department functions on a daily/monthly basis are reconciled.
• Serve as Payment Operations lead on all mergers as well as any system changes or new product implementations including, but not limited to, discovery, testing, and problem resolution.
• Support Risk Management department as needed for all SPIRE compliance audits. Serve as lead for SPIRE’s annual ACH audit.
• Function as SPIRE’s Federal Reserve EUCA and Banking Administrator; providing reports as needed, manage user profiles and authorizations. Ensure NACHA contact list is maintained in accordance with regulations.

EXPERIENCE EDUCATION/CERTIFICATIONS/LICENSES

• Five years or more of similar or related experience
• A four-year college degree in a related field is preferred
• AAP certification preferred

JOB REQUIREMENTS

Ability to:

• Lead and develop team members for growth; create and maintain a team atmosphere that promotes excellent service to our internal and external customers
• Support the team in the fast paced daily operation of payment systems
• Maintain compliance with Federal Reserve EUCA, NACHA and other payment system rules and regulations
• Utilize various software such as core banking, Microsoft Office and other operational software as needed

Good verbal and written communications skills including developing a level of trust, credibility and diplomacy in conversations with customers, direct and indirect reports and outside vendors

We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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