Splunk Hiring for Marketing & Sales Operations Manager (Remote) Job at Raleigh, NC Full Time

We are seeking a Marketing & Sales Operations Manager to be the go-to person to drive our commitment to operational excellence across the inside sales organization and Marketing. You will be part of the Demand Gen Operations Team within the Marketing Operations group.

Working closely with our global inside sales teams, Demand Generation marketing teams, Sales Operations as well as IT partners, you will identify operational challenges and opportunities, create solutions, and execute on them.

You possess an in-depth knowledge of Salesforce processes; have a strong analytical mindset to review data, processes and identify areas for improvement; can effectively communicate complex challenges and solutions to leadership, and build business justifications and consensus to improve our processes.

You thrive in an ever-evolving organization and have previous experience with optimizing Salesforce and other technologies for a fast-growing SDR/BDR/ISR team. A dynamic self-starter and problem solver, with attention to detail and a passion to scale the SDR/BDR/ISR teams while boosting productivity. You are capable of juggling multiple projects with ease, know how to drive execution without being pushy, and can clearly envision a path to completion through a series of obstacles.

Role Responsibilities:

You will impact the organization by identifying and driving improvements in:

• Our lead engine: working with Marketing Operations to ensure smooth and consistent flow of leads to SDR teams. Optimizing lead distribution models for fast response time.
• SDR/BDR lead management processes (e.g. lead prioritization, lead workflow, usage of fields, automation, etc.)
• Our evolving technology stack – includes optimizing current technology as well as evaluating, recommending, and implementing new technologies.
• Usage of company metrics and reporting to optimize SDR/BDR/ISR performance.
• Data hygiene and data append strategy to allow SDR/BDR/ISR to spend more time on the phone and limit data research activities.
• All other SDR/BDR/ISR processes that impact customer experience or revenue generation (e.g., Lead Response time, AE Handoff, etc.).

You will also:

• Deliver clear, specific, measurable and significant improvements to our business in the form of pipeline and iACV, on time and on target.
• Own collaboration and feedback loop between SDR/BDR/ISR, SDR/BDR/ISR Management and internal and external business partners regarding everything related to the operations of our business
• Quickly identify isolated versus broad-reaching operational issues, prioritize and execute accordingly
• Be creative and innovative in the approach to our processes to ensure that we meet our goal of being “best in class at scale.”
• Build in-depth knowledge of our technology stack to better leverage our current tools, and lead the assessment and implementation of additional technology
• Continuous improvement analysis of our SDR/BDR/ISR business, with data-driven recommendations

Qualifications:

• 2-5 years experience in management consulting, or strategy and operations type roles preferred
• 3+ years of deep analytical evaluation of business metrics, producing clear tangible results and business impact
• Experience optimizing operational processes in the Sales Development technology stack (e.g. LinkedIn Navigator, Outreach.io, lead routing, predictive scoring, ABM, etc.) ideal
• Experience identifying, managing, and leading operational Global projects to successful execution
• Extensive understanding of Salesforce’s architecture (e.g. page layouts, roles/profile permissions, queues, workflows, etc.)
• Experience with producing enablement materials for SDR/BDR teams
• Ability to do deep-dive analysis and reporting on data sets to find issues or opportunities for optimizations
• Capable of engaging and motivating team members and establishing balanced, collaborative relationships with Marketing and Sales teams globally
• Proven track record of maintaining enthusiasm, energy, focus, and ability to execute in a variety of circumstances within a large team of people.
• Ability to determine objectives and measures upon which your projects will be evaluated and set up measurements to report back.
• Ability to prioritize risks and issues to drive resolution and engage others when necessary.
• Strong knowledge of Lead Generation and Lead Distribution processes; includes understanding of Marketing campaigns and any other Demand Generation initiatives.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

(Colorado only*) Minimum base salary of $90,000.00. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).