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Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
With our new and growing Enablement team, we are looking for an innovative and user-experience centric content producer to create and maintain internal Sales tools for our team.
As an Enablement Content Producer (Internal), you will identify and produce selling tools for our Sales and Account Management reps such as sales playbooks, curated Selling Room environments, pitch decks, cost proposal generators, ROI calculators, TCO sheets, QBR deck generators, and more. You will focus on researching, project managing, developing, and maintaining high-quality content that is scalable and repeatable for multiple markets. You’ll be serving at a global scale that will require content you produce to be localized for each of our international markets.
A successful candidate will be well versed in user experience design, creative design, technology stack integration and project management. You will work with cross-functional partners including product, product marketing, sales, account management, partnerships, operations, etc. to curate necessary information and creative assets to build these materials. You’ll also collaborate with these partners to implement consistent design direction and workflow requirements that are best suited for our representatives.
You will guide enablement team members to bring these materials to life and consult on proper distribution including instructions to effectively use these materials. You will iterate on these materials based on feedback and metrics to ensure that it increases efficiency of our reps and maintains relevancy to our customers. You will be the primary Echampion in identifying the needs of our revenue-generating teams in order to assign priority to enablement production projects.
You will:
Primary responsibilities
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Produce Internal-facing selling tools and content in existing technology stack to support Sales and Account Management teams
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Research existing selling too usage workflows and improve usability of produced materials
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Identify and implement design standards to create a cohesive design across all selling tools
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Identify and implement selling tool optimizations to increase usage efficiency and effectiveness in driving customer engagement
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Work with enablement and cross-functional partners to identify concepts, messaging, and information to be implemented in produced content
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Manage localization of selling tools to be scalable and repeatable across multiple markets
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Define production process for internal selling tools and identify timelines, resources and task ownership
Additional responsibilities
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Collect and maintain information accuracy in internal tools based on product and process updates
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Ensure selling tool outputs, if applicable, meet quality standards as expected by our customers
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Work with enablement partners to communicate user guides on how to efficiently and effectively use selling tools
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Research and understand sales cycle and map selling tools to enablement programs and frameworks
Qualifications
Qualifications
Basic Qualifications:
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2-4 years of overall work experience producing sales enablement content
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Experience in developing playbooks, cost proposals, ROI calculators, pitch decks, etc.
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Proven experience as a technical writer, tool administration, or content producer
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Experience with content management systems such as Seismic, Highspot, Mediafly, Showpad, etc.
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Experience managing selling tools such as sales playbooks, curated Selling Room environments, pitch decks, cost proposal generators, ROI calculators, TCO sheets, QBR deck generators, and more.
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Has a proven record managing large cross-functional projects and tight deadlines
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Technical aptitude and excitement to quickly learn new technologies
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Experience with user-experience research and enablement content best practices
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Ability to thrive in a fast-paced, ever-changing environment
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A proactive attitude and a focus on solving problems and delivering results, and have a mindset of consistent improvement for the customer experience, never settle for good enough, and continually inspire others to advocate on behalf of the customer
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Perks
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
