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Job Description
Pay rate: $18-20
Job Details:
- Temp to perm with possible hybrid in office/remote once they become permanent.
- One person will work 8-5 and the other 9-6.
and Responsibilities:
- Member of a team that answers inbound calls to the corporate office. Direct customer to the appropriate department, etc.
- Assist customers with changes to their accounts, payments, etc.
- Customer account changes – names, phone numbers, passwords, addresses.
- Insurance certificates to customers as well as insurance companies as needed.
- Assist customers with alarm registration.
- Answer general billing questions, and take payments.
- Assist customers with cancellations.
- Answer roll-over reception calls as needed.
- Respond to website chat inquiries – after a training period.
- “Resell” customers that call to cancel on the value of EMC Security. Offer incentives to customers to extend service, upgrade, etc.
- Other duties as assigned – opportunity to grow in the department and organization with proven abilities.
Minimum Requirements:
- 3 years of experience in an office setting/customer service or office role.
- Strong communication ability to deal with customers in a professional manner.
- Strong attention to detail. Important customer documents are dealt with on a day-to-day basis.
- Excellent time management and the ability to multi-task; organizational skills.
- Confident in working with a variety of databases and software simultaneously.
- Flexibility in work hours. The team environment may require work hour changes to accommodate illness and absences.
- Intermediate proficiency with Microsoft Excel and Word.
- Temp to perm position.
