Stand Up Wireless Hiring for Asst Compliance Operations Manager – Work from Home Job at Remote Full Time

• Are you looking for an opportunity to work in a fast-paced remote environment, one where you manage multiple remote teams from your home office?
• Are you looking to be a crucial part of our organization?
• Do you have extensive experience with recruiting, retaining staff, setting training standards, and implementing organizational processes to improve quality, productivity, and efficiency?
• If so, the Asst Compliance Operations Manager role is a perfect fit for you!

Who We Are

StandUp Wireless is a wireless service provider focused on leveraging technical insights and innovative solutions to keep our communities connected. StandUp offers an energetic, entrepreneurial atmosphere where employees work in teams to help achieve goals. StandUp is a company built on trust that values individuals with personal initiative and creative solutions. We are a small company that makes a huge impact.

What You Will Be Doing

As the Asst Compliance Operations Manager, you will support a large remote Contact Center by providing strategic vision and tactical direction for the Compliance Operations teams and distribution partners. The qualified candidate will maintain expertise across our various departments to provide support as our primary program and project manager. This role is responsible for operations planning, market analysis, support for project development, and coordination of key services to advance the organization.

Reporting directly to the Sr. Manager of Compliance Operations, this leader will assume a dynamic management role, providing leadership and guidance to a team supporting multiple complex programs and projects. The Assistant Compliance Operations Manager will manage multiple teams to ensure business operations and procedures comply with legal regulations and internal policies.

Job Functions and Responsibilities include but are not limited to:

· Develop and implement departmental policies and regulations.

· Conduct effective resource planning to maximize productivity (people, technology, etc.)

· Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)

· Hire, coach, and provide training to personnel to maintain high service standards

· Monitor and improve audits, telephone handling, and other procedures

· Evaluate performance with key metrics (accuracy, call-waiting time, efficiency, etc.)

· Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances

· Manage training and orientation for the recruits to provide high-quality customer service

· Monitors ongoing service management to ensure compliance with SLAs and performance commitments

· Ensures that all contracted program deliverables are completed

· Facilitates long-range business planning meetings with the partners to support the long-term business strategies and plans

· Participates in any technical, network, SLA, contract compliance escalation as appropriate

· Engage with executives in the prioritization and resolution of escalations

· Assists clients in researching, recommending, and briefing of applications and services

· Establishes periodic status meetings with partners and department managers

· Participate in formal program review for the partners, examining all aspects previous month, highlighting successes and failures, and recommending measures for improvement

· Assists in fielding any business and technical requests and engaging the appropriate internal resources

· Responsible for daily management of compliance and administrative operations

· Advises Sr. Management in the development of new reports as needed

· Developing objectives for the call center’s day-to-day activities in a remote work environment

· Oversee all business operations relating to compliance, including policies and procedures

· Design and monitor control systems to deal with legal rules and internal policies violations

· Review and evaluate company procedures and reports to identify hidden risks or common issues

· Coordinate with different department managers to ensure compliance

· Perform periodic audits on department procedures and processes

How You Qualify

· The ideal candidate must have previous remote management experience, excellent written and verbal communication skills, excellent organizational abilities, and proficiency with high-volume call centers.

· This position is salaried and will work Monday through Friday

• Management experience in a remote work environment is essential
• Proficient in English; good knowledge of additional languages will be a definite plus
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes, and best practices
• Helping the organization’s processes remain legally compliant

· Experience formulating strategic and operational objectives

· Experience managing budgets and forecasts

· Experience managing quality controls and monitoring production KPIs

· Recruit, train and manage staff

· Excellent leadership abilities

· Ability to develop, implement, and review policies and procedures

· Ability to oversee reporting, planning, and auditing

· Ability to address problems and opportunities for the company

· Ability to build alliances and partnerships with other organizations

What We Offer

A culture thrives by empowering our people and respecting everyone’s work-life balance. We work hard but have fun! Members of the StandUp Wireless family engage in a highly collaborative and fast-paced environment that values their opinions in every step of the creative process.

In addition to the inviting culture and collaborative environment, StandUp Wireless offers great benefits:

· Competitive Compensation

· Bonus Incentive Programs

· Medical, Dental and Vision Benefits Packages

· 401K Plan

· Company paid Life and Long-term Disability Benefits

· Voluntary Benefits and Wellness Programs

· Home Office Monthly Stipends

· Paid vacation, sick leave and holidays.

How to Apply

PLEASE SUBMIT RESUME AND DESIRED SALARY TO BE CONSIDERED FOR THIS ROLE

Candidates must be legally eligible to work in the US for any employer.

We are an Equal Opportunity Employer that values diversity in the workplace.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
StandUp has moved all operations to a remote environment; this position will work remotely

Education:

• Bachelor’s (Preferred)

Experience:

• remote high volume call center management: 3 years (Preferred)
• budget management: 2 years (Preferred)
• recruit, train and management: 2 years (Preferred)
• quality control and KPI management: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: Remote