CBRE Hiring for Sr Account Operations Manager – remote West Coast Job at San Francisco, CA Full Time

Sr Account Operations Manager – remote West Coast

Job ID

97824

Posted

12-Dec-2022

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance, Facilities Management

Location(s)

Denver – Colorado – United States of America, Los Angeles – California – United States of America, San Francisco – California – United States of America, Seattle – Washington – United States of America

JOB SUMMARY
The purpose of this position is to direct and oversee the facility maintenance management and safety programs for a facility or assigned region and manage performance metrics in accordance with account KPI’s (Key Performance Indicators). Oversees the performance of subordinate managers and technicians in the areas of operations and maintenance of mechanical, electrical, plumbing, and other facility equipment and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages account programs for a region aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.

Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account KPIs (Key Performance Indicators).
Assists with new/existing regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance.
Responsible for client account inspections for a regional area: a campus or multiple facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.

Administers and manages client account energy management initiatives for a region: a campus or multiple facilities, including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.
Oversees account regional site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets. Travels to regional location(s) for projects management issues, concerns, etc.

Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate’s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company’s values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
EDUCATION and EXPERIENCE
High School diploma or GED (General Education Degree) required. Bachelor’s degree preferred. Min of 6 years Engineering and/or Maintenance Management related experience/training. Prior Supervisory Management experience preferred.
CERTIFICATES and/or LICENSES
CPE (Certified Plant Engineer), CPMM (Certified Maintenance Manager), OSHA 501 training, etc. Either of the preferred.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
#INDSJ

CA, CO and WA Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range for this position is from $118,000 to $145,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry’s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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