Staples is business to business. You’re what binds us together.
Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We are inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.
What you’ll be doing:
· Online sourcing, special order quoting and order management of non-stock product(s) for Staples external customers (Sales, Customer Service, CSCs, LOBs & External Customers)
· Negotiating item cost, availability, and logistics- in varying complexity
· Achieve departmental buyer goals and objectives
· Navigating vendor network and exploring innovative new sources to deliver best fit, appropriate solutions including substitute products as applicable
· Support External and Internal Customers, including the Sales Team, Contract Customer Care and Vendors
· Responsible for executing daily purchase of drop ship and FC (fulfillment center) special ordering for Staples Customers
· Use AS400 purchasing systems, E-forms, Commerce Hub etc. to proactively manage and process customer dropship orders
· Work with multiple staples teams (merchandising, finance, vendor compliance etc) to proactively address SKU issues and vendor compliance
What you bring to the table:
· Possess a strong work ethic as well as foster a productive, professional work environment that supports NSP initiatives, processes, and procedures
· Demonstrate alignment with Staples Values
· Strong oral and written communication skills
· Ability to work independently, self-motivation a must
· Flexible, detail-oriented with strong organizational and information-gathering skills
· Demonstrated ability to exercise sound judgment
· Strong Multi-tasking & Time Management skills & Problem-solving skills
· Demonstrated negotiation skills
Qualifications :
What’s needed- Basic Qualifications:
· High School Diploma or GED with 1-3 years’ working experience in customer service or a related field
· Proficient in Microsoft Office Suite and ability to navigate websites
What’s needed- Preferred Qualifications:
· Knowledge of systems: AS400, Commerce Hub, NSP eForm
· Customer service experience in a fast-paced direct customer environment
· Strong Microsoft Excel a plus
· Custom manufacturing/imprinting background a plus
We Offer:
· Inclusive culture with associate-led Business Resource Groups
· Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
· Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
Interested in joining the team? Check out our perks and benefits !
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