State of Vermont Hiring for Supervisor, IT Helpdesk at Montpelier, VT Full Time

How to Apply

Candidates shall submit a complete and up-to-date Judicial Branch Application and a resume

found at: https://vermontjudiciary.exacthire.com/job/86435

Overview

A permanent full time opening exists for a Supervisor – IT Helpdesk in Montpelier, Vermont. Open to other locations throughout Vermont.

The Supervisor, IT Helpdesk is a leader in the Technology Services Center (TSC) Division of the Court Administrators Office (CAO) of the Vermont Judiciary. This position plans, coordinates, and supervises activities related to the support and security of the computer software, hardware, and networking infrastructure for the Judicial Branch. Under general guidelines, this Supervisor runs the Judiciary’s IT Helpdesk operations and is responsible to hire, assign, direct and discipline a team of technical support professionals. In addition, management of internal and external service providers and partners is required.

Description

• Manage the installation, configuration, and support of the Judiciary’s IT infrastructure, including our virtual and physical desktops, laptops, printers, and scanners; desktop O/S environments, desktop productivity tools, and Judiciary applications; user accounts, configurations, printing, network connectivity, and remote access; and equipment installation, maintenance, and repair.
• Lead technical team of support specialists, appropriately assigning and delegating duties and responsibilities, ensuring high quality and effective execution, monitoring performance, and providing administrative oversight.
• Work with TSC Management Team to ensure proper alignment of support resources and efforts with organizational objectives and needs and to ensure effective and optimal utilization of staff.
• Develop management practices to effectively log, track, route and update support calls to ensure efficient service to the users of the Judiciary. Develop and manage Key Performance Indicators (KPIs) that demonstrate, and track levels of service provided to Judiciary users.
• Oversee and ensure effective project management and deployment of critical projects related to technology support for the Judiciary.
• Develop and manage specifications, requirements, and service level agreements for technology projects and purchases of hardware, software, maintenance, and other services from internal and external vendors.

The above statements provide the general nature and level of work performed by employees of this classification. It is not intended to be an exhaustive list of all the responsibilities, duties and skills required of this classification. Actual assigned duties may differ due to the varying needs of the Judiciary.

Compensation

This is a Judicial Branch position with an annual equivalent of $75,000.

Benefits

• 12 days of vacation and sick leave are earned per year.
• 12 holidays are paid per year.
• Group life and medical insurance are available.
• Dental coverage is effective after six months.
• Membership in the Vermont State Employees Retirement System
• Long-term retirement investment plan available (457 Plans)

Minimum Requirements

Education: Graduation from an accredited college with an Associate’s degree in technology or related field.

Experience: Six (6) or more years’ experience in increasingly responsible Information Technology positions.

Prior IT industry experience may be substituted for the degree on a six months per 15-credit semester basis.

Equal Opportunity Statement The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.