StateServ Medical Hiring for Site Operations Manager Job at Wilsonville, OR Full Time

StateServ provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.

Responsibilities include the following:

• Increases the site’s level of effectiveness by recruiting, selecting, orienting, training, coaching and managing the performance of warehouse and delivery technician staff in a manner that embraces StateServ’s values of compassion, service, integrity, innovation and growth.
• Oversees and manages site operations to ensure that all office and warehouse procedures and controls are aligned with Company standards as well as federal, state regulations and guidelines. This includes but is not limited to training for and enforcement of safety standards, inventory control, equipment handling and warehouse conditions
• Monitors operations and expenses to ensure maximum profit margins. This includes but is not limited to monitoring staffing levels and related labor costs, site expenditures, asset equipment utilization and inventory management.
• Develops and prepares an annual site budget and manages to budgetary targets.
• Ensures service targets are met by effectively scheduling, supervising, and participating as needed, in delivery activities which occur during business and after-hour time periods.
• Oversees inventory baseline counts, recovery procedures of all lost and damaged equipment, equipment marking and tagging procedures, and the verification of equipment for proper working condition.
• Organizes on-going staff meetings, training activities and continuing education on equipment, new procedures and processes.
• Organizes on-going staff meetings, training activities and continuing education on equipment, new procedures and processes.
• With the appropriate sense of urgency and dedication to service, addresses and resolves non-routine and escalated service related issues and challenges from patients, hospices and others. Ensures relationships and service integrity are maintained while implementing win-win outcomes.

Knowledge, Skills and Abilities:

• Knowledge of general business management as normally obtained by the completion of a Bachelor’s degree in business or a closely related field of study.
• A current state issued driver’s license is required.
• A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past five consecutive years, no more than three minor violations or at-fault accidents in the past 36 consecutive months and no more than one preventable accident in the past 36 months
• The ability to manage the daily operations of a site as described as normally obtained through 2 years of progressively responsible experience. Experience managing P&L responsibility.
• At least 2-3 years proven managerial experience in which incumbent provided direction, training, coaching or guidance to others.
• Must possess strong customer service account management experience.
• Demonstrated expertise managing complex relationships with clients, vendors and inside stakeholders

Physical Requirements and Demands:

• This role entails prolonged sitting, standing, walking, pushing/pulling and climbing in and out of the truck
• Incumbents must have the ability to lift and carry durable medical equipment that weighs up to 75 lbs. for a moderate period of time (25% – 50% of the day)

StateServ offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status

Job requires proof of COVID-19 vaccination as required by state or local law.

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:

Experience:

• Inventory management: 2 years (Preferred)
• Customer relationship management: 2 years (Preferred)
• Management: 3 years (Preferred)
• P&L: 2 years (Preferred)

Work Location: One location