Stella of New Hope Hiring for Restaurant Manager Job at New Hope, PA Full Time

Stella is a fresh take on American farm to table dining, overlooking the Delaware River in the heart of historic New Hope. We are looking for a dynamic, professional individual to join our management team.

This is a great position for a restaurant professional looking to move into management.

What it means to join Stella:
Here’s the deal- We like our team. The key to our success is making sure that everyone has the tools that they need. We don’t yell, we talk. We aren’t interested in working anyone to death. Days off are days off. Quality of life is really important to us!

ROLES AND RESPONSIBILITIES:
-Daily oversight of the host team
-Hiring, training, & scheduling of host team
-Managing OpenTable
-Organize reservations & oversee guest seating
-Opening & closing of restaurant
-Ensure guest satisfaction and promote future business.

JOB DETAILS:
-Provides overall operational leadership, including all strategy development and tactical execution for the operation.
-Maintains a positive presence throughout the organization, including both in restaurants and partners, while serving as a positive ambassador and role model of the Stella vision and standards.
-Ensures a superior hospitality experience for all guests.
-Consistently identifies, implements and reinforces Stella operational standards, policies, procedures and practices to ensure a superior guest hospitality experience.
-Guides the performance and development of the operations team, including manager and chefs and ensures the highest operating performance at all times.
-Establishes and implements strategies and tactics to ensure a continuous improvement cycle in guest and employee satisfaction, revenue performance, operating efficiency and profitability.
-Takes appropriate corrective action as required.
-Ensures the successful training and development of all employees, ensuring the highest standards of cuisine, guest service and hospitality.
-Facilitates the establishment and achievement of all operating and company objectives, including guest satisfaction, employee engagement, revenue, expense and profitability.
-Develops and implements revenue and sales building strategies to ensure a continuous improvement cycle in restaurant sales performance.
-Establishes and implements marketing and sales tactics for achievement of revenue goals and growth.
-Ensures compliance and achievement of operating plan (expense) budgets, while implementing operational efficiencies to achieve profitability and return objectives.
-Maintains physical plant cleanliness, sanitation, and repair.
-Ensures the accurate identification and prioritization of all facilities related issues, Health department compliance, repair and maintenance needs and capital expenditures.
-Performs related duties as required.
-Performs administrative tasks as necessary.
-Ability to work independently.
-Ability to establish guest service, satisfaction and loyalty through superior guest service.
-Ability to resolve guest comments or complaints when necessary with a sense of urgency, poise, professionalism, and good judgment.
-Strong communication skills, both verbal and written.

KNOWLEDGE AND SKILL REQUIREMENTS:
2+ years hospitality operations experience, preferably in a high volume, restaurant, event facility, hotel or resort environment.
1+ years leadership and managerial experience
Superior leadership, management and analytical skills with a proven ability to develop and implement operational strategy, develop teams and deliver superior results.
Aloha, OpenTable experience preferred. Microsoft Office proficiency required.

SALARY AND COMPENSATION
Salary: DOE
Health insurance eligible after 90 days
2 Weeks paid vacation

REQUIRED SKILLS
Classic Food / Wine Service

Conflict Resolution

Customer service

Experience in a High Volume Environment

OpenTable or other

POS Systems

Customer Service

Microsoft Office

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Work Location:

• One location

Work Remotely:

• No