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Full Job Description
Every employee of North Star Mohican Casino Resort is expected present themselves in a professional manner to our customers as well as other departments. North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.
GENERAL RESPONSIBILITIES:
Responsible for assisting with various promotional activities including the gifting program and assisting at various promotional and marketing events both on and off property.
DUTIES:
- Must execute the duties of the gifting program including preparing for distribution, opening boxes, stacking, sorting, distribution, disposing of product waste, cleaning area of waste, etc.
- Must coordinate with other staff and departments to facilitate a smooth distribution of product on a weekly basis.
- Required to use lifting and moving equipment such as pallet jacks, carts, dollies, etc.
- Accesses player tracking system to redeem gifting program award and make updates as necessary.
- Resolves guests inquires and requests as it pertains to the gifting program.
- Count and stock merchandise and prepare for distribution on a weekly basis and as needed.
- Count and pack return orders in an orderly manner and close and wrap cartons, so they are prepared for shipping.
- Will be required to attend and assist at high volume promotional, marketing and VIP events both on and off property such as: concerts, golf outings, trade shows, and other casino sponsored events as directed.
- Required to perform promotions drawings, record promotional payouts.
- Responsible for Coat Check duties as needed.
- Will represent casino at events as well as set up and take down of any advertising/promotional displays and products used for such events.
- Interact with guests and facilitate activities at events to ensure a positive guest experience.
- Must attend all training provided by North Star Mohican Casino Resort.
- Must attend all meetings, as assigned.
- Must dress appropriately and professionally for each event.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to: Employment Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos and other communication from supervisory or regulatory personnel.
- Must adhere to all tribal laws such as Chapter 25-Gaming Ordinance, Employee Rights Ordinance, and other applicable laws as well as the casino employee manual policies and procedures.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
