Sugarbush Resort Hiring for Housing Manager at Randolph, Vermont Full Time

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT’S IN IT FOR YOU?:

• Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Discounted rates at non-Alterra-owned Ikon Pass destinations.
• Free golf and health & recreation center membership for eligible employees and their dependents.
• Vacation and sick time for eligible employees to rest, relax and recharge.
• Generous discounts on food & beverage, apparel, and outdoor gear.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
• 401(k) plan with generous company match.
• Paid parental leave of up to 6 weeks for eligible employees.
• Employee housing (subject to availability).

POSITION SUMMARY:

The Employee Housing Manager is responsible for the efficient operation and administration of Sugarbush Mountain Resort employee housing. This includes coordinating and executing use agreements with employees, and potential employees. They are responsible for receiving, tracking, and reconciling rent payments and deposits through the Rent Manager platform. They will also develop and maintain business unit budget in coordination with the Vice- President of Lodging and Vice President of Human Resources. They perform diversified duties including analyzing and advising on employee and/or owner complaints, overseeing end of season clean-up, maintenance and repairs, and deposit reimbursements. Position requires on-site management of employee housing units and supervises full time resident advisors (RA), and full-time maintenance technicians. They must be able to manage conflicts and resolve issues of a varied nature between tenants, property owners, local communities, homeowner associations (HOAs), and the Resort as they arise in a professional and fair manner.

RESPONSIBILITIES:

• Determine housing needs of departments and fulfill those needs as efficiently and fairly as possible.
• Supervises resident advisors for each housing complex and determines roles and responsibilities for each.
• Responsible for coordinating housing assignments with new/returning employees, non-employees, and hiring supervisors/managers.
• Accepts, tracks, and reconciles housing applications, processing fees, security deposits, and unit rent received in accordance with resort financial and accounting policies and procedures.
• Manage the processes for accounting revenue (rent payments, payroll deductions, deposits, other fees) and expenses (deposit refunds, invoices for services and supplies) in accordance with Resort finance and accounting policies and procedures.
• Prepares and explains details of use agreements with employees and if needed, non-employees. Communicates the rules and policies of employee housing. Insures timely filling of housing vacancies that may occur.
• Conducts/directs unit inventories and regular unit inspections.
• Coordinates/directs all scheduled/unscheduled maintenance and repairs, and work orders needed with Employee Housing maintenance technician as well as outside contractors. Follows up as necessary to ensure maintenance requests have been completed.
• Responsible for assisting with employee/owner/property management dispute resolution. When necessary, communicates corrective action up to and including termination of housing agreements.
• Annually develops budgets and capital project requirements in coordination with Vice President of Lodging. Monthly reconciles financial reports with the accounting department in accordance with Resort finance and accounting policies and procedures.
• Directs end-of-season housing clean-up, any maintenance and repair work, and deposit reimbursement.
• Assists Human Resources team as necessary by communicating housing information, and assisting applicants, and employees.
• Works closely with outside vendors, employee housing maintenance technician, and other Resort employees for quick, efficient, cost-effective cleanings, maintenance and repairs.
• Communicates effectively with local law enforcement departments and towns when the need arises.
• Assists and works closely with the Vice President of Lodging for annual business planning, budgeting and capital projects.

QUALIFICATIONS:

• Must have an Bachelor’s Degree, or equivalent experience
• Minimum of two (2) years in a supervisory position or equivalent.
• Demonstrated experience in conflict resolution and managing difficult situations to reach a mutually beneficial outcome.
• 2-3 years’ experience developing and managing a department budget.
• Property management experience very desirable.

Sugarbush Resort is an Equal Opportunity Employer.

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.