Team Alex Enterprises LLC Hiring for Customer Service / Logistics Agent Job at Bradenton, FL Full Time

Team Alex Enterprises LLC is a small logistics company that provides vehicle transport service for auto dealerships and their customers nationwide. At Team Alex, our team motto is “Awesome Every Time” because we strive to meet and exceed customer’s expectations on every order. We take our fast-paced environment very seriously and we have fun doing it!

>>> WILLING TO TRAIN

If you’re have great customer service and communication skills, are good with computers, can multi-task and are detail-oriented, you can do this job-we will train you for the rest.

WHAT WE OFFER:

• Rapid raises for the first 12 months
• Benefits available after 3 months for FT candidates
• Possibility to work hybrid WFH schedule after 6-9 months in office (for the right candidate)
• Quarterly profit-sharing bonuses after one year
• Full training provided – prior logistics experience is not required
• Casual and fun office work environment
• Work for a company that absolutely appreciates its employees

This is a great opportunity to grow with a dynamic company that could lead to additional opportunities and responsibilities for the right candidate.

ATTRIBUTES WE LOOK FOR:

• Detail-oriented with the ability to learn quickly
• Energetic and have a great “team” attitude at all times
• RELIABLE & TRUSTWORTHY with great work ethic
• Strong ability to multi-task in a fast-paced environment
• Be able to take direction well and be self-motivated
• MUST possess the ability to stay off your phone during working hours
• Professional customer service skills as well as good spelling & simple math skills
• Have your own vehicle or reliable transportation (not on a bus route)
• Great computer skills – must communicate effectively via phone, text, emails

WHAT YOU CAN EXPECT:

• Schedule shipping for vehicles and track shipments from order to delivery
• Field customer inquiries in an efficient and professional manner
• Follow up with internal and external customers with updates
• Verify shipments are ready and on target for scheduled delivery, as needed
• Troubleshoot and resolve shipping and/or customer issues effectively
• Build successful relationships with business contacts and customers
• Quickly, accurately and efficiently provide quotes and enter orders
• Work effectively with internal and external team members to provide an awesome experience
• Conduct research, enter data and/or damage claims, as needed
• Work with Microsoft &/or Google products, CRMs, texting platforms, proprietary systems, etc.
• Other related duties, as assigned

Team Alex takes COVID prevention seriously. Candidates and employees will be required to follow preventative protocol, as outlined by experts and governmental recommendations, including but not limited to showing proof of vaccinations, requiring daily temperature checks, quarantining after exposure and/or the wearing of masks in appropriate situations, as the situation warrants.

Only Non-smoking, Drug-Free applicants will be considered.

All applicants are subject to a drug screen & background check.

To ensure a safe workplace, Team Alex has a random drug test policy in place.