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Equivalent Experience
Duration
16 Month Contract
Description
Description
1st shift contractor Friday through Tuesday 7am to 3pm CST
Must be willing to be onsite 75% of the time in the downtown Birmingham location
We are looking for someone that is willing to learn; follows SOPs; punctual; and detailed oriented.
Network Operating Center (NOC) Operators provide the monitoring of network and system security, performance, and backup processes. The NOC Operator will utilize monitoring, alerting, and ticketing tools; utilize, maintain, and expand the knowledge base; must be able to troubleshoot, report on and escalate issues when necessary. This candidate must understand products, alerting and reporting protocols, be able to follow instructions and procedures, and work well alone and in a team environment.
Position Responsibilities
- Proactively monitor data and communications networks to ensure 24×7 operation and that systems are available to all users
- Document and resolve data communications problems
- Develop and follow troubleshooting procedures in an effort to resolve problems
- Contact users to correct and maintain operations
- Escalate problems as needed to tier 2 and 3 support
- Records daily statistics
- Open, update, and close trouble tickets
- Respond to alerts/alarms according to Standard Operating Procedures
- Manage trouble-ticketing system ensuring accurate and up-to-date information
- Work with internal and external groups during routine deployment
- Collaborate with internal and external groups to help identify and resolve issues affecting our services
- Develop and maintain NOC policies, procedures, and tools
Position Qualifications
- 6 months previous computer mainframe experience and/or 6 months exposure to Control-M, JAMS, and ServiceNow experience preferred.
- Ability to solve problems, work independently, and organize work.
- Previous NOC experience a plus.
- Good understanding and experience with monitoring all IT components.
Top Skills
NOC, Network operations, Support, Troubleshooting, Network operations center, Network monitoring
Job Title
NOC technician
Top Skills Details
1. Detail oriented and ability to follow standard operating procedures
2. at least 6 months previous NOC experience
3. manage trouble ticketing system
Drug Test Required
true
Experience Level
Entry Level
External Communities Job Description
A customer in the Financial Services Industry is looking for a NOC Tech for a long term contract opportunity.
EVP
This client is one of the nation’s leading specialized insurers. Their success is a direct reflection of the talented and diverse people who make a positive difference in the lives of their customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Their products and services are making a real difference to our customers, who have unique and evolving needs. By joining their team, you are helping to provide an experience to their stakeholders that delivers on their promises.
Work Environment
Onsite in the NOC and some times remote
Additional Skills & Qualifications
This is a very easy going and laid back team, but they are looking for people who can commit to these shift times and who can be counted on to do the job without a lot of supervision. They need to be dependable and trustworthy. If they do a good job, there is a lot of potential for growth, as there could be opportunity for them to convert to full time because as roles open up, this manager does look at her contractors first before going outside to hire.
Some technologies that would be super helpful for them to have
Splunk
Control M
ServiceNow
SolarWinds
Prometheus
Orion
AppDynamics
Interview Information
One step with the manager and her whole team, will get feedback within 24 hours.
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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