Telecommunications Support Help Desk
Telecommunications Designs is seeking a dynamic team player to complement its installation and service team, located in Santa Rosa. Our job opening is for a TSS position (Technical Support Specialist) with experience in low voltage systems.
Telecommunications Designs processes several thousand service requests through our facility in Santa Rosa and this position will provide support to our field technicians and subcontractors in performing telecommunications work and data cabling for large national account retail stores.
Work Location
This is a full-time, permanent job located in our Santa Rosa office. The hours are 8:00am – 5:00pm Monday – Friday
Job Responsibilities
This position will be part of a highly collaborative, driven team that works closely together to handle client technical support. The Technical Support Specialist is the first line in resolving service requests, technical problems, and field staff issues. This position provides technical assistance via telephone or e-mail to our clients and field staff.
The ideal candidate must possess a superior technical knowledge of all systems the company maintains and must be able to demonstrate strong decision-making skills, having the confidence and freedom to do so in a supportive work environment.
The TSS, as well as all employees, assists in the daily activities of the company as necessary to complete and satisfy the overall goals and objectives. While this position describes the primary functions, the duties may be modified from time to time to best suit and/or balance the “workload” and responsibilities of the staff.
We do NOT provide technical support for computers, laptops or networks, this skill set is not applicable for this position. We are telecommunications company, not a computer company.
Examples of service calls we receive
The ideal candidate should possess the following qualifications
Items that are not required but considered desirable
Benefits/Compensation Package
Summary
This is more than just a help desk job reading off a script to resolve a particular problem. The ideal candidate MUST have some minimum basic telephony and data cabling knowledge to fill this role. Prior experience in a help desk position is a positive, but you MUST have the basic telecommunications knowledge already. This position must be able to support technicians in the field with technical questions and guide them through completing the job. This requires existing low voltage cabling and general telecommunications knowledge.
Who We Think Will Be a Great Fit?
A technician that worked in the field for a number of years handling low voltage cabling, phone systems and paging systems.
Job Type: Full-time
Pay: $22.00 – $25.00 per hour
Schedule:
Experience:
Work Location: One location
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