Teleperformance Hiring for HR Business Partner (Remote) at Iowa Full Time

Overview:
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.

We’re looking for bright minds, creative influencers, and status-quo challengers that need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization’s DNA. Where there’s a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected, beyond labels.

You’ve got the skills and motivation. We’ve got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas.

Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.

Welcome to Teleperformance, where we celebrate you.

Responsibilities:
Responsibilities

Your Footprint as an HR Business Partner Will Be…

Provides day-to-day consultation to the Operations Team and act as Primary Point of Contact in all areas of HR including but not limited to providing performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions), interpreting HR policies and procedures, and driving all HR Initiatives and programs.

In addition, you will work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Finally, you will partner with the HR Knowledge Center in providing critical data and information in all areas of HR to help to drive business results.

As an HR Business Partner You Will…

• Identify, research, and present best practices within HR function to continually enhance HR credibility and performance.
• Serves as a point of contact and resource for management on HR policies, programs, and processes to answer questions and resolve problems.
• Partners with the HR Knowledge Center, HR leadership and all other HR areas to drive HR initiatives & programs throughout Teleperformance based on organizational needs & industry best practices.
• Acts as a first-line resource to Department & Managers on employee and performance management matters, providing guidance to influence optimal outcomes.
• Provides professional HR consultation and support to internal client groups across geographies with the objective of adding value to the business
• Assists with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level
• Builds and maintains strong relationships with business leadership to provide consultation and guidance on all HR related matters
• Acts as a role model leader and a champion of change, building organizational trust and promoting a positive workplace culture
• Provides guidance and coaching on sensitive employee issues including performance management, terminations, exit interviews to ensure proper course of action is being taken in order to ensure consistency throughout the assigned business unit
• Assists with company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes)
• Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues
• Partners with corporate level HR functions such as Total Rewards, Knowledge Center, HR Technology, Talent Acquisition, etc. to provide feedback and insight on business needs and works closely with HR leadership to identify process improvements
• Collaborates with leaders to understand operations metrics and dashboards
• Ensures data integrity is maintained in human resource information system records and reports; Develops reporting tools and techniques to capture and distribute meaningful data and metrics related to HR areas
• Performs other related duties as assigned

Qualifications:
What Will You Need to Succeed?

• Bachelor’s degree in Business, HR or equivalent combination of experience and education with experience in Human Resources Management
• 5+ years of proven success in managing a Human Resources team
• Experience in an HR role where individual acted as a true partner to the business by utilizing HR data and information to address and solve real world people problems.
• Solid knowledge of HR Federal and State Laws regarding Wage and Hour law, FMLA, ADA, etc.
• Solid knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required
• Excellent interpersonal skills with a positive attitude while maintaining the highest level of confidentiality
• Ability to create strong relationships and develop influencing skills across different leadership styles.
• Ability to effectively communicate in English both verbally and written with all levels of staff and management throughout the organization with extreme attention to detail
• Excellent organization skills with the ability to prioritize multiple demands and work independently as well as with others while creating a positive partnership with the Operations group
• Excellent time management skills are imperative
• Position requires flexible availability and must be able to adjust schedule influenced by current business needs
• Experience working with multiple locations, or a significant workforce preferred
• Must be prompt and dependable with excellent attendance history
• Ability to do business with an absolute commitment to ethics, honesty and credibility
• Must pass mandatory background checks, which may include pre-screenings, illegal drug tests, and credit checks

The Leadership Competencies for Exceptional Potential Are…

Smart and Decisive with Data

The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data.

Transformational Leader – Empathy, E.I. & Resilience

Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors – leading to successful interactions and relationships.

Agile Mindset

Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence.

Adaptability

The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change.

Global Thinker

The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work.

Innovative and Creative

The ability to imagine something new and realize it.

Purposeful and Impactful

Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have.

A True Partner

The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios

Authentic and Connected Leader

The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent.

Infinite Learner

Forever curious to pursue learning opportunities provided, discovers their own, and constantly learn on the job.

Digitally Smart

Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods-employing technology to optimize organizational and individual performance.

You Should Be Excited to Join the TP Family Because…

• We encourage you to live well. To establish the right work-life balance.
• We want you to focus on your future with our financial benefits plans.
• We want you to keep learning, with excellent leadership development options for everyone.
• We encourage you to be creative and to provide outside-the-box solutions.
• We care about our citizens of the world with our great give-back programs.
• We work hard to cultivate a supportive and welcoming workplace for everyone.
• We encourage a full range of diverse and talented candidates to apply for our positions.
• We are committed to building an inclusive workplace with our DE&I programs.
• Our Cloud Campuses open their doors for you to lead from any global location.

Global Mobility Requirements

The candidate must have legal authorization to work in the location

Yes

No

TP Relocation – Teleperformance will support / sponsor on applicant’s visa and/or permission to work in the country.

Yes

No

TP Expat – Teleperformance will support/sponsor visa and living migratory forms for employee and their relatives, including support on Housing, Moving Costs, etc.

Yes

No

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.