Job Details
Full-timeEstimated: $24,000 – $33,000 a year3 hours ago
Full Job Description
Prints and separates work orders daily. Stages various types of digital boxes for daily use. Prepares equipment and traps for daily work orders. Responsible for removal of equipment from and clearing accounts.
Verifies functionality of returned equipment. Responsible for testing of cable modems and telephony modems. Provide sradio/cell phone support for field technicians. Verifies serviceability of all returned traps.
Calls in underground locates and clears dig tickets via web interface. Keeps inventory database current. Maintains customer information databases. Monitors inventory levels and assists supervisory personnel with orders.
Performs all customer call backs after initial installation/problem resolution. Contacts/arranges various vendors (SA) for return authorization numbers for equipment repair. Contacts Scientific Atlanta for technical support with issues (Staging/Pay Per View). Prepares and arranges pickup of all equipment (modems and DHCTs) returned from repair.
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