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About The Institutes
A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values-Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing- our talented team delivers innovative solutions that best empower risk and insurance professionals to help those in need. In 2023, The Institutes were named a Top Workplace by for the eighth time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement.
Human Resources Generalist
The Human Resources Generalist is responsible for supporting Human Resources activities including recruiting, benefits administration, employee relations, performance management and compliance. This position will provide Human Resources support to partner departments in a highly professional, confidential and customer first manner. If you’re a strong communicator with a passion for helping others, we’d love to meet you!
Essential Responsibilities:
HR Business Partner:
- Serve as HR Partner and trusted advisor for assigned business units. Develop and maintain relationships with business leaders, supervisors, and employees. Manage and resolve employee relations issues and organizational challenges. Conduct effective, thorough, and objective investigations, collaborating with the HR Director on complex employee issues as needed.
- Collaborate with managers and leaders to provide guidance and hands-on coaching in performance management, disciplinary actions, and complex interpersonal conflicts.
- Guide employees and supervisors to effectively utilize the performance management system, including a focus on areas such as: proper documentation of performance, assessment, calibration, and professional development plans.
- Partner with employees and management to communicate organizational and Human Resources policies, procedures, laws, standards, and government regulations. Provide policy guidance and interpretation.
- Meet with employees to understand and/or address concerns related to workplace dynamics. Collaborate with the HR Director to provide recommendations for appropriate follow-up and/or actions to resolve issues and create productive outcomes.
Employee Experience:
- Partner with recruiter and hiring managers to handle all areas of recruitment process, including advertising for job openings; scheduling, screening and interviewing job applicants, administering background and reference checks, as well as maintaining applicant tracking system. Creates, monitors, and analyzes hiring metrics. Provide full recruitment support as needed.
- Prepare paperwork, schedule, and facilitate smooth new hire onboarding process, coordinating with hiring managers to deliver an exceptional first-day experience.
- Upkeep and maintain onboarding portal in ATS for new hires including managing tasks, updating content, and troubleshooting errors.
- In collaboration with the HR Program Manager, coordinate on-site events, meetings, trainings, etc. for employees.
Employee Compensation & Benefits:
- Responsible for all areas of benefits administration for health and welfare benefits, including managing and overseeing the open enrollment process for the organization, resolving claims issues, answering benefit questions, processing changes and invoices, coordinating annual open enrollment, etc.
- Oversee the benefits administration for retirees including billing communication/reconciliation, claims, and processing changes.
- Manage the PPACA reporting and 1095-C filing including both Federal and State filing. Research laws and regulations affecting PPACA reporting to ensure compliance. Work with HRIS provider on resolving any errors in a timely manner.
- Coordinate semi-monthly payroll processing activities ensuring timely and accurate paychecks for all employees.
- Support the HR Team in compensation initiatives including annual merit process and periodic market evaluations and adjustments.
Generalist Duties:
- In collaboration with HR Leadership, assist in the onboarding and training of new HR Team members in HR systems, practices, and policies.
- Ensure that the Human Resource Information Systems (HRIS) and reporting requirements are accurate and up to date.
- Maintain compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audit Form I-9s to ensure appropriate Form I-9s are purged in compliance with Federal regulations.
- Manage leaves of absences (FMLA, Long-term disability, maternity leave, etc.) according to company policy and applicable federal, state, and local laws.
- Process and monitor all workers’ compensation cases.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Supports and suggests improvements to HR practices to improve engagement, morale and productivity.
- Assumes additional responsibilities as required.
Required Competencies
- Technical Knowledge
- Critical Thinking and Problem Solving
- Communication
- Planning and Organizing
- Relationship Building
- Confidentiality
- Analytical Mindset
Education and Experience
- Bachelor’s degree required.
- A minimum of three years of Human Resources, benefits and/or recruitment experience required.
- PHR/SPHR or CP/S-CP designation preferred.
- Experience using HRIS platforms, such as UKG (Ultipro), Paycom, BambooHR, ADP, etc.
- Working knowledge of employment and benefits law and government regulations.
- Proficiency in MS Word, Excel, Outlook, and PowerPoint required.
- Excellent written, verbal, and interpersonal skills.
- Detail oriented, with strong organization and prioritization skills.
The Best Part? The Benefits!
To enforce the importance of work-life balance, employees enjoy excellent benefits, including:
- 401(k) plan with company contribution up to 16%
- Generous time off package that includes paid vacation, personal, sick and holidays
- Paid maternity and parental leave
- Onsite Cafeteria in Malvern- free lunch every day!
- Tuition reimbursement
- Medical, dental, vision and prescription coverage
- Free on-site fitness center on the Malvern Campus
- A beautiful 1.25-mile long walking path on the Malvern Campus!
