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Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Human Resources
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$34,600.00 – $57,200.00
Target Openings
1
What Is the Opportunity?
The Employee Services Unit (ESU) is a global inbound contact and transaction processing center that handles general HR questions within the six centers of excellence: Benefits, Contact Center, Leave of Absence, Payroll, Staffing Operations, and Talent Management Administration (TMA) supporting US, Canada, UK, and Ireland. As a Leave of Absence Representative, you provide support to the Leave of Absence (LOA) team including data entry, generating, and completing reports, filing, printing and other tasks related to administration of benefits plans that may include leaves of absence, and others.
What Will You Do?
Begin to understand and apply concepts of HR policies, practices, and technology to effectively provide guidance to internal and external customers
Process LOA paperwork.
Route employee questions and issues to appropriate parties for resolution.
File, collate, print, copy, and mail various participant communication pieces.
Enter data into leave and benefits administration systems.
Submit payment requests for departmental expenses.
Maintain departmental statistics by running reports and tracking certain criteria.
Provide direct customer service in some cases.
Respond to cases forwarded by the Employee Services Unit call center.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor’s Degree in Human Resources or related preferred.
1 year of HR or equivalent customer service experience preferred.
Experience with Workday preferred.
Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.
What is a Must Have?
High school degree or equivalent required.
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
