The University of Olivet Hiring for Customer Service Specialist at Olivet, MI Full Time

The University of Olivet was founded in 1844 as an institution of higher education open to all regardless of race, gender, or ability to pay. The University’s faculty and staff continue its tradition of creating and sustaining a welcoming and inclusive educational environment for students and maintaining its commitment to social justice.

The University is one of the most diverse private liberal arts institutions in the state of Michigan and actively seeks diversity in its students, faculty, and staff. The undergraduate student body is a mix of urban and rural students from a range of socioeconomic backgrounds, many of whom are first-generation university attendees. The University’s faculty and staff are committed to providing personalized, individualized attention for students who commit themselves to seeking academic and personal success.

Consistent with this history, members of historically underrepresented groups are strongly encouraged to apply.

Position Summary

This position provides exceptional customer service to students, staff, faculty, and administration of The University of Olivet. The successful candidate greets visitors to Student Services, answers general questions, directs constituents to the appropriate person, assists the Student Account Specialist, as it relates to student accounts and collections, and provides general support for work study and registration.

Education and Experience

The requirements listed below are representative of the education and experience necessary for an individual to perform the essential responsibilities satisfactorily:

Required:  Associate’s degree or equivalent experience and a minimum of one (1) year experience in an office at an administrative assistant level are required for this position.

Preferred: Bachelor’s degree or equivalent experience and 3 years’ experience in an office setting as an administrative assistant.

Compensation

This is a full-time, 12-month, exempt position with a competitive salary, comprehensive benefits package, with generous paid holiday and leave time. Tuition programs available.

Application Process

Review of applications will begin immediately. Click the application link to go to the Career Center, select this position, and then click on the “Apply” button. From there, follow the instructions to complete a profile and upload a cover letter, resume, and information for three references.

Additional Position details follow.

Responsibilities

• • Greets visitors to student services.
  • Directs/Assists constituents to proper personnel within Student Services, i.e. Financial Aid, Registrar.
  • Manages the student ID card process and order supplies as needed.
  • Assists with student billing/collection through phone calls, emails, etc.
  • Receives and applies payments to student accounts.
  • Receives and applies cash receipts from departments.
  • Distributes work study, refund and reimbursement checks to students, staff, and faculty.
  • Maintains cash drawer and receipts.
  • Answers all incoming phone calls.
  • Maintains and orders supplies for the office.
  • Maintains a professional and welcoming office space and environment.
  • Coordinates the bulletin boards inside and outside Student Services.
  • Sorts and delivers incoming departmental mail.
  • Manages mail that has been returned undeliverable.
  • Provides exceptional customer service experiences for every visitor.
  • Other duties as assigned.

Accountabilities

• • Direct/Assist students regarding financial aid, student account, registrar and works study questions.
  • Accurately maintain the cash drawer.
  • Provide assistance to the student account specialist, including billing, collections, and payment plans.
  • Provide exceptional customer service experience for all visitors to Student Services.
  • Manage phone system for the office.
  • Manage schedules and appointments for student Services staff.
  • Maintain a professional and welcoming environment in the Student Services center.
  • Perform duties in a diverse, challenging and occasionally stressful environment.

Working Conditions: Work is normally performed in an office environment.

Hazards: Mainly those present in a normal office setting; no known hazards.