Thompson Denver Hiring for SALES & MARKETING COORDINATOR at Denver, CO Full Time

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip, or even your life.

At Thompson, we believe our guests select our Hotel because of our caring and attentive colleagues focused on providing intuitive service and meaningful experiences tailored to each guest experience. We are a place where high expectations aren’t just met, they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative, and energetic environment.

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and can express that belief in an atmosphere of spontaneity and authenticity.

The Role

• • Serve as the departmental liaison between sales, catering and all other hotel departments.

• • Thoughtful and thorough customer service on the phone, over email and in person.

• • Assist Sales and Catering department with phone inquiries and lead forms; assist guests with questions, changes and special requests.

• • Ensure no leads are abandoned and all calls are returned within four hours and requests are communicated to appropriate departments.

• • Assist with VIP stays from reservation requests and preparation, to VIP amenities and thank you notes.

• • Run weekly sales and catering reports.

• • Data entry in management systems; create and follow new procedures for tracking and managing client and guest stays.

• • Daily checks of all arrival reservations to ensure information is added accurately and all departments are aware of relevant requests.

• • Detailed checks of all weekly arrivals daily using customized arrivals report searching for any possible VIP guests, checking all listed requests for accuracy, adding pictures to PMS when possible.

o • Communicate with sales managers and front desk on status of group information.

• • Maintain complete knowledge at all times of: All hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and location, room rates, special packages and promotions.

o • Assist accounting on follow-up for outstanding receivables for groups past 60 days due.

o • Coordinate all marketing efforts around advertising, online media, events, collaborations and occasions that perpetuate the hotel story in the community and in the press.

o • Proficiency in design applications is required to create and maintain in-room collateral, photography, press kits, e-marketing initiatives, invitations, event material and working with brand designers when necessary.

o • Coordinate and disseminate social media content with agency of record to ensure a consistent brand message is delivered whilst maintaining hotels unique identity

o • Observe local social scene and make recommendations to DOSM on trends; including staying up to date on competitor activity

The budgeted rate for this role is $22.50. Actual pay will be commensurate with experience.

Benefits: We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid vacation, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more! Don’t forget, colleagues are able to use accrued vacation time after 90 days of employment!

Hyatt is an equal opportunity employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodations.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge.
• Prefer a four-year hospitality degree or equivalent experience.
• Prefer 18 months hotel experience.
• Interpersonal skills and the ability to work well with co-workers and the public.

Thompson Denver team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.