Thomson Reuters Hiring for Product Operations Manager Job at Eagan, MN Full Time

Product Operations Manager *Business Unit / Team*

Employees at Thomson Reuters play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career.

As Thomson Reuters continues to transform our overarching business, we strive to focus and elevate our product portfolio. The Product Organization is undergoing a multi-year transformation to adopt common standards for planning and operating, aligning around how the team develops and ships products. The goal is to ensure products are successful in meeting both customer and business needs.

The Product Operations team sits within the Product organization, and drives programs with the different cross-functional teams to ensure a successful partnership, creating outcomes that align to the most important client needs. Common tools, processes, skillsets and communications provide a framework for greater interoperability across the product teams, will allow us to deliver high quality product experiences to our customers, and provide a foundation for greater growth across the business.

About the Role

Are you energized by involvement in diverse projects and interactions with broad, cross functional teams of colleagues? This role is for you!

We’re looking for an experienced, analytical, flexible and collaborative Product Operations Manager to join our ranks and continue to evolve the product operations function in a scalable way for the business. This role will fall under the strategic operations umbrella, but will work closely with colleagues focused on tools and learning to implement common frameworks.

What will you be doing?

• Take the lead as the Product Org’s objectives and key results (OKR) champion. Coordinate strategy for OKR tracking and alignment across the product leadership team and product lines. Coach teams in drafting and refining OKRs.

• 
  Lead OKR analytics: Identify themes, including successes and pain points in achieving our product OKRs. Work with leadership to re-prioritize or identify pathways to successful OKR outcomes. Analyze state of affairs and compose “how are we doing” narratives for QBRs

• Optimize product employee onboarding experience.

• Build and refine processes to identify and manage cross functional projects with multi-team, multi-month, or multi-product line dependencies.

• Be an evangelist for the product team and positively help shape the enterprise product culture.

• Collaborate with product operations and product line leads that are embedded with different product teams to implement tools and share expertise in order to amplify the effectiveness of product across the company.

About You

You are a fit for this Product Operations Manager role if:

• You are an expert at synthesizing complex information and actionable insights for senior leadership.

• Your writing is crisp and clear.

• You have experience coaching individuals or teams.

• You have a deep understanding of product management best practices and a strong affinity for product and operations.

• You are excited by coaching teams to implement and use OKRs.

• You have a minimum of 7 years of progressive product/program/project management experience, including implementation programs of cross-functional projects in a technology or matrix organizational environment.

• You are enthusiastic and experienced in developing and iterating on minimum viable processes and can influence team behaviors to facilitate collaboration at scale, without compromising on speed, trust, and flexibility.

• You are a curious and an enthusiastic learner, comfortable working in a dynamic environment where you must flex to meet evolving internal customer needs.

• You know how to communicate effectively and persuasively, with a focus on building strong working relationships.

• You are skilled with PowerPoint, Excel Sharepoint, and project management tools.

• You are willing and able to flex your schedule to work with global business partners as needed

Bonus points

• You have experience in a fast-paced development environment including use of Agile development.

• You have professional certifications such as Project Management (PMP), Change Management (PROSCI) and/or Agile (Scrum Master, ACP) certifications or related training and experience

• You have prior experience evaluating the health of a business through a quantitative lens, and synthesizing findings into actionable insights.

• You consider yourself an expert using Pendo, Aha!, Azure DevOps, and/or PowerBI

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your

personal and professional growth through:

• 
  COVID-19 Response: Currently, as part of our COVID-19 a majority of our employees are working remotely and following local COVID-19 bylaws and guidelines, with the majority of our offices planning to embrace a hybrid work environment consisting of in-office and remote work in 2022.

• 
  Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

• 
  Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: work form anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing

• 
  Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking

• 
  Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

• 
  Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-CS2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.