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We are currently seeking a qualified Automotive Service Advisor to join our growing Service department. The Automotive Service Advisor reports directly to the Service Manager and acts as the primary contact between the dealership and customer for all maintenance and light repair services. The primary goal of the Automotive Service Advisor is to provide the highest level of customer satisfaction and maximize sales of parts and service for the dealership.
The ideal candidate likes to work as a team and in a team environment, excels in a fast paced employee centric culture, has a high school diploma or GED, some post-secondary automotive training, a strong customer service performance record, and an unrestricted driver’s license and a clean driving record. Candidates must be able to communicate effectively and clearly, both verbally and in writing, with customers and coworkers about repairs and service needs.
Responsibilities
- Warmly welcome and greet every customer immediately upon arrival
- Informs customer of estimated repair costs, time car will be ready, and accepted methods of payment
- Advises customer of recommended service and maintenance needs
- Follows up on status of repairs to ensure vehicle is ready when promised.
- Ensures that all repairs have been completed as per customer request
- Answers telephone, email and text inquiries and provides complete estimates including parts, labor, tax, and shop supplies
- Sells only required service and maintenance to customers
- Follows recommended service sales policy
- Refers leads and prospects for vehicle sales to the new or used car department
- Participates in and uses ASM training through Nissan E-Learning and independent sources as directed by Service Management
- Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
- Writes legible and complete repair orders by asking good diagnostic questions to identify customer needs and records the information accurately
- Enters all repair orders into scheduling system in the order in which customers are received
- Identifies repair orders that require special handling, such as rush/waiting, special problems, and comebacks
- Uses exact pricing information when selling repairs or services
- Keeps Service Manager informed of all problems and potential problems involving repairs, customers, and equipment
- Works with the Business Development Center (BDC) to coordinate special order parts and customer follow-up
- Performs other duties as required by management
Job Type: Full-time
Pay: $30,000.00 – $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
- Commission pay
- Signing bonus
Experience:
- Automotive Mechanics: 1 year (Preferred)
- Customer relationship management: 1 year (Preferred)
Work Location: One location
