Toll Group Hiring for Air Import Coordinator Job at Atlanta, GA Full Time

About Toll: Global Forwarding

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

OVERALL PURPOSE OF THE JOB

Toll Group’s Air Import Coordinator is responsible to ensure timely and accurate processing of Air freight import shipments, to meet both business and client specific KPI’s. To act as the daily interface between Toll Global Forwarding and the customer in delivering a seamless and professional service that meets and exceeds the customers’ expectations.

PRIMARY DUTIES & RESPONSIBILITIES

• Handling A-Z Import Air Import shipments including data entry, tracking, arranging pickups/deliveries and billing
• Prepare/manage import shipment documents
• Provide high quality customer service
• Ensure files are closed on timely manner and accurately billed in accordance
• Manage high volume of emails, phone calls and provide troubleshooting
• Track cargo arrival and schedule pickups and deliveries on time
• Track and communicate shipment delays or documentation issues to our clients and overseas agent(s)
• Maintain quotes and communication from carrier/vendors
• Arrange local deliveries for customers after customs clearance when appropriate
• Create final invoice to Client/Agent, close and archive files
• Providing support to fellow associates, supervisors, and department managers as necessary

In respect to financials:

• Maintain cost effective job processing
• Process Accounts Receivable as necessary
• Maintain job profitability
• Ensure all processing is aligned within our internal KPI’s

Education: High school diploma or equivalency

Industry: Preferred 2+ years in global forwarding with operations and/or customer service experience

Additional Information

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in the United States and be prepared to undertake pre-employment checks including a criminal history.