TopView Sightseeing Hiring for Senior Operations Manager Job at New York, NY Full Time

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers.

Responsibilities

• Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
• Establishes and implements short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness and effects changes required for improvement.
• Provides strategic advice and recommendations to leadership in developing, implementing, and evaluating new or modified operating policies, practices, and procedures within the specified functional area of focus.
• Provides professional consultation and leadership to all faculty and staff employed by the component and service as the principal point of expertise on all matters relating to the specified functional area of focus.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
• Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application of operating policies and procedures.
• Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.
• May represent the organization to governmental agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned.
• Performs miscellaneous job-related duties as assigned.
• Manage the field operations of dozens of employees daily
• Create schedules that cover all shifts and are within the overtime guidelines of the company.
• Responsible for monitoring company policies and enforcing them.
• Train, test, and evaluate new employees in the operations department.
• Report daily to the Director of Operations and advise regarding improvements for the department.
• Respond to daily operational developments and emergencies.
• Serve as a source of knowledge to both employees and customers.

Qualifications

• Minimum 3 years of managing a team of at least 50 People
• Exceptionally dependable, reliable, and punctual
• Excellent oral and written communication skills
• Highly detail-oriented with a strong sense of urgency
• Ability to prioritize and multi-task in a fast-paced environment
• Computer literate with proficiency in Word, Excel, and Google Docs
• Ability to work flexible and extended hours as needed
• Must have a reliable smartphone
• Must have availability to work weekends and holidays

THIS ROLE IS 30% OFFICE AND 70% FIELDWORK OF MONITORING, EVALUATING, AND TRAINING STAFF.

Job Type: Full-time

Pay: $100,000.00 – $120,000.00 per year

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Weekend availability

Application Question(s):

• Are you available to work weekends and holidays as needed?

Experience:

• Microsoft Excel: 5 years (Required)
• managing over 50 employees: 3 years (Required)

Work Location: One location