Support Center Associates (SCA) are part of the Field Support Center (FSC) Team. The FSC Team provides administrative support to the local Field Offices and creates solid working relationships with its clients, who are primarily internal employees, but also external clients and skilled trade workers.
SCAs are a centralized team of resources that contribute to the company’s objectives by helping to maximize profitability by executing certain administrative tasks on behalf of the field offices, to allow the field office employees to focus on key priorities such as selling, filling orders, and safety. These tasks may include handling incoming calls, portions of the payroll and invoicing process, client profile management, general customer service, and other initiatives. SCAs are responsible for elevating Tradesmen International’s brand through their interactions with employees and clients. SCAs are expected to leverage available resources to complete assigned responsibilities in required volumes and turn-around times.
SCAs are responsible for following all established processes/procedures, delivering exceptional employee and client experiences, and providing a positive and customer service based approach when working with Tradesmen’s Field Offices.
Objectives and Key Performance Indicators:
Quality of work – successfully completing all assigned tasks timely
· Work queue reporting and audits
Quality of process – adherence to departmental processes and procedures
· Tool usage and results audit
Quality of partnership – ensure client satisfaction and strategic support
Requirements:
Candidate(s) must show proof of COVID-19 vaccination at time of hire, or request a medical or religious accommodation.
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> This HR Manager position will focus primarily on providing customer-centric HR consulting support within the...
Apply For This JobFull Job Description We are looking for a HR Operations Analyst for one of our clients. This is a long-term...
Apply For This JobIntroduction It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may...
Apply For This JobJob Title: Recruitment Consultant Location: Remote Contract: 6 months which will convert to permanent Rate: $30-50 per hour depending on...
Apply For This JobProgram Lead Specialist – Learning and Development, Deloitte Technology Academy The chief purpose of Learning & Development at Deloitte is...
Apply For This JobJob Position- Life Sciences HR GeneralistLocation- Los Angeles, CA Client offers a complete, end-to-end range of financial and human resources...
Apply For This Job