Trescal Inc Hiring for Logistics and Customer Service Specialist Job at Cornelius, NC Full Time

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Trescal sound like the place for you? Then join our team!

We have a great opportunity for a Logistics and Customer Service Specialist to join our team in the Chandler, AZ location.

In this hybrid role you will perform tasks in both Logistics and Customer Service:

Shipping/Receiving/Driving

• Appropriately package and ship equipment to our customers and vendors. You will verify that accessories and options are documented according to shipping policies.
• Receive, unpack, and account for the contents of all inbound orders.
• Verify the accuracy of incoming shipments against documentation, and identify discrepancies and damage with incoming shipments.
• Research and implement shipping options for unusual packaging situations or customer requirements.
• Receive and handle vendor deliveries, completing paperwork as needed.
• Initiate and manage shipping claims through to resolution, including maintaining contact with delivery service and the affected customer as required.
• Use UPS (Worldship) and Fed-Ex to generate shipping labels.
• Maintain relationships with UPS, FedEx, and any other relevant parcel sales contacts.
• Assist with purchasing commonly used materials such as parts, supplies, tools or services.
• Drives the company vehicle to various locations to transport materials and/or equipment to/from/between customer facilities, as well as load/unload vehicle with or without assistance
• Performs other related duties as required

Customer Service

• Assist in the administrative functions of contract review and recall equipment and vendor outsource equipment status.
• Relay information to customers (internal and external).
• Build & maintain strong customer/vendor relationships.
• Work with customers to determine service needs.
• Occasionally assist with preparing customer invoicing when needed.
• Use internal software to retrieve customer information, equipment status information, and advise customers on status of purchase orders (internal and external).
• Track and manage customer equipment being outsourced for servicing at both internal and external vendors.
• Perform additional administrative or business functions as required.
• Respond to customer inquiries, investigate and resolve issues, provide status to customers.
• Prepare purchase requisitions, customer quotations and estimates, and other related letters or memos.

Requirements:

QUALIFICATIONS

In this role you must possess:

• A high school diploma, GED, or equivalent
• Will need to drive the pickup and delivery route as needed.
• The ability to lift up to 50 lbs.
• Strong communication skills
• Excellent customer service skills
• Proficient computer skills including strong data entry skills, internet research, Microsoft Office Suite, and database management
• Ability to learn new software systems
• Must demonstrate good attention to detail
• Valid State driver’s license and a good driving record
• Experience using an inventory management system

And we would prefer:

• Previous work experience in customer service.
• Previous work experience in shipping and receiving.
• Previous work experience in a technical service industry
• Experience using shipping software such as: UPS WorldShip or Fed-Ex

BENEFITS:

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental
• Vision
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short-Term Disability Insurance.

Does this sound like you? If so, APPLY NOW!