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JOB SUMMARY
Accountable for designing, implementing, and maintaining highly available and scalable business solutions that drive operational excellence for digital infrastructure and services, including platform architecture, servers, networking, storage, backup & recovery, cloud services, business continuity, and disaster recovery. Responsible for understanding the current and future needs across all business lines to design, recommend, and champion improvements and enhancements to existing and future implementations. Drive a culture of excellence by leading and mentoring a team of architects, engineers, and administrators on both technical and soft skills. This is a hands-on technical management role.
RESPONSIBILITIES
Service Delivery
• Ensure that comprehensive service and support procedures are implemented and well understood, and that service level objectives are met or exceeded as applicable.
• Design, implement, and manage digital infrastructure and services to maximize uptime and protection of data and systems, with a major focus on automated detection and remediation of potential problems.
• Responsible for cloud platforms operations support related issues on a day-to-day basis, and long-term planning for maintaining technologically current, reliable, and cost-effective solutions.
• Ensure that technical and financial evaluation of digital infrastructure hardware, software, and services consider all specified requirements, and that product selection is based on thorough research.
• Ensure that requests and incidents are accurately documented, escalated, and resolved.
• Plan projects, establish objectives, timelines, deliverables and milestones.
• Manage projects through cross-functional teams, interface with other departments and devise effective ing tools.
• Assist and advise in the areas of physical planning, security, backup and recovery and the logistics of contingency planning.
• Liaise with functional or operational area managers to understand their current and future information needs and develop plans, cost estimates, and schedules for integrating these needs into existing operations.
• Oversee and provide leadership direction during operational incidents, ensuring necessary resourcing and availability of subject matter expertise as well as proactive, business communications.
• Ensure that data backup, testing, and recovery procedures are current and comprehensive.
• Collaborate with Digital Security team on designing and building secure infrastructure that is compliant with applicable government regulations and industry security requirements.
• Maintain systems in accordance with best practices to improve security, reliability and resilience of the systems in production.
• Be a champion of digital security at TTX.
Management
• Establish and enable a proactive, outcomes-oriented culture of accountability and partnership within the teams, where “not my job” is not an answer.
• Drive successful business outcomes beyond the immediate incident or need.
• Understand the strategic direction of the enterprise and the supporting IT systems and architectures.
• Develop and implement strategic direction as well as short- and long-range enterprise IT goals and objectives.
• Provide leadership and hands-on technical direction to deliver problem, solution, tactical, and break-fix capabilities.
• Partner with all other areas of IT to implement and support monitoring and automation solutions across bi-modal technologies.
• Maintain knowledge of emerging technological trends, and utilize this knowledge to educate IT and other lines of business on opportunities to deliver better IT solutions that support and drive business needs.
• Assist in the definition of the architecture and technology needs of the organization based on new and emerging technologies.
• Responsible for ing effectiveness of infrastructure and making recommendations for the development and adoption of new best practices and methodologies.
• Recommend and incorporate technology with long-term business plans.
• Assist the Director, Digital Operations with monthly budget management as well as annual budget planning.
• Provide employee leadership, guidance, performance feedback and reviews, and individual/career development.
• Establish appropriate team standards, policies and procedures.
• Ensure the efficient use of company resources while yielding rapid access and reliability with maximum safeguards on information security and integrity.
• Provide tactical and strategic vendor and service assessments; manage vendors and external service providers; accountabilities include the development of options and recommendations for service selection, contract negotiations, and service level management.
• Evaluate, plan, organize, and coordinate project and maintenance efforts of the team in support of department objectives.
• In partnership with the Manager of Digital Security, design and implement incident response policies and procedures, including 24×7 monitoring and production support for TTX.
QUALIFICATIONS
• Bachelor’s degree in Information Science, Information Management, similar STEM degree, or equivalent practical experience
• Minimum 5 years of IT infrastructure & systems work experience
• Minimum 2 years managing technical teams, supporting bi-modal IT environments
• Must keep current with technology and an understanding as how to best deploy it
• Must be able to explain complex technical and analytical concepts using laymen’s terms while articulating their value
• Experience with Cisco networking technologies covering routers, switches, local area networks, wide area networks, and storage area networks
• Experience with Microsoft and VMware server technologies, server operating systems (Windows, Linux), perimeter firewalls, web servers, and e-mail systems
• Experience with private and public cloud technologies, especially software defined networking as well as automation platforms such as vRA, Ansible, or Terraform
• Experience with Microsoft public cloud technologies including Azure and Microsoft 365
• Understanding of network microsegmentation concepts and relation to Zero Trust Architecture model
• Strong, clear and concise communication skills, both orally and in writing
• Strong management skills
• Strong planning, organizing, and problem analysis skills
• Ability to use the principles and practices of project management
• Required to carry a cell phone and respond to off hour emergencies within 30 minutes of being contacted
• Travel as required
• Other duties and projects as assigned by the senior management team.
PHYSICAL JOB REQUIREMENTS
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.)
General office environment with limited physical demands and travel. While performing the duties of this job, the employee is regularly required to communicate use hands and fingers, handle, feel, and reach. The employee frequently is required to remain stationary within work area and occasionally move about. The employee must occasionally transport up to 10 pounds. Correctable vision and hearing required.
The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
